Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237329 Views
  • 2 replies
  • 2 kudos

4G & Data in Chester City Centre

Hi, I was wondering if anyone else has issues with their data in Chester City Centre? Every single time go into the centre, regardless of time of day, my data seems non-existent. My phone still shows 4G, but I can't recieve Whatsapp messages or pull ...

Elz by Level 1: Joiner
  • 1907 Views
  • 7 replies
  • 0 kudos

O2 Upgrade on us promise is false

Does anyone else feel the "Upgrade on Us" scheme is a complete lie, and absolutely false advertising? I took out a 30GB tariff last year with the promise that after 12 months I could "uogrde to a new handset on us", but now find they want over £900 f...

Anonymous by Not applicable
  • 8477 Views
  • 8 replies
  • 0 kudos

Resolved! Blocked numbers

Hi I'd like to unblock a number but Dont have my old phone so won't show me my blocked numbers can I do this on my account

Bethhh by Level 1: Joiner
  • 1203 Views
  • 2 replies
  • 0 kudos

Resolved! Can I end my contract early?

If I would like to end my contract earlier- I know that I have to pay off my phone- but is that all? or I do I have to pay anything else? and can I do it and transfer my number somewhere else?

Apple123 by Level 1: Joiner
  • 1128 Views
  • 3 replies
  • 0 kudos

Resolved! Cancel order.

I placed an order for the phone. I did not receive it. I called three times and always promised to solve the problem. I do not have a phone or sim cards. I bought a new phone somewhere else. The contract did not come to fruition due to the fault of t...

Gonia by Level 1: Joiner
  • 1981 Views
  • 10 replies
  • 0 kudos

Resolved! Ugrade and "This promo code can't be used with this order. Remove it to continue." error for O2Open

The "Go to Checkout" button disappears when I add the Promo code for my O2Open discount, despite the promo code being applied - trying to build an upgrade here... Frustrating, will try again in the morning. Code is only available wit Online or Teleph...

2019-01-13 23_19_57-O2 _ Upgrade _ Basket.png
pgn by Level 77: Grand Master
  • 3189 Views
  • 5 replies
  • 0 kudos

Resolved! Account holder change

How do I change account holder when doing upgrade

Mazzy_45 by Level 1: Joiner
  • 1345 Views
  • 5 replies
  • 0 kudos

Resolved! Chat

Has anyone attempted to contact O2 using Chat, today (Tuesday 21/8). There's a window that pops up, but nothing in it.Windows 10 - Firefox - ABP disabled on site....