Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone plan costs v airtime costs

Why doesn’t my bill split out the amount I’m paying per month for my actual phone payment separate to the airtime plan of minutes/texts/data?

Resolved! iPhone 11 pro max 512gb out of stock

Does anyone know when the iphone 11 pro max 512gb will be in stock because o2 are telling me anything.My order has been accepted but I've now had an email saying it's out of stock

Resolved! Number been hacked

Someone is using my number. And messing with my phone and passwords. There also using my number for there Facebook account. As I seen it for my self. It was a so-called friend who’s done it.

Resolved! cancelling O2 refresh contract and 30 days notice

Why o2 representative asking 30 days notice to cancel airtime on o2 refresh contract when support page suggest otherwiseHow much does it cost to end your contract early on O2 Refresh? What do you charge for the leftover Airtime Plan?With O2 Refresh, ...

Resolved! Signal at AB12 Maryculter Aberdeenshire

Can someone please explain to me why my signal is so bad in this location that when I turn my phone off and back on (or airplane mode on and off) I retrieve signal for approximately 5-10 minutes. After this it drops out again.I have a new sim/ I have...

Resolved! Final bill refund - links don't work

Hi, I've just received my final bill and it is in credit. The email states to complete a form at www.o2.co.uk/finalbillrefund which does not work, nor does another link in other forum questions of https://www.o2.co.uk/apps/help/help?qid=1&q1=34 Can s...

Blue Light Card

How do I apply the discount code from my Blue Light Card to my 02 refresh account?

Resolved! Phone bill

Hi so my money has come out two weeks early and I’m now over drawn in my bank as I was not expecting it to come out this early could I get a refund until the bill is ACTUALLY MEANT TO COME OUT PLEASE

Resolved! How do I get my 02 customer number?

I need my customer number how do I get it?

Resolved! 18 Unknown 'international text message' charges

This month's bill contains 'additional charges' of £8.10, which once I downloaded the bill is a total of 18 charges of 0.45p for 'international text messages'. No dates listed, only my mobile number listed next to them. I have no idea what these refe...

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