Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! charges for unintentional roaming while on free airport wifi

Has anyone else had issues with outrageous 02 charges when in transit at an airport? I have had no acceptable solution suggested from the online chat team - and when I was bounced to a supervisor I waited 45 minutes just for 'Lily' to reiterate the s...

Resolved! Viewing your bills

Hi, I wanted to view my Bill's from the first to the latest bill but I couldn't find the link to het get there.I would be grateful if you could help,Thanks

Resolved! Temporary block

Can I put a temporary block on my daughters phone?

Resolved! Student discount

Hi. How can I add my student discount code?I upgraded yesterday and they said I could apply the student discount today but unsure how

Resolved! Moving my phone no

I wish to move my phone number from O2 to another provide how do I go about this please?

Cancelling O2 & Direct Debits

My O2 account was disconnected today and my number ported to a different company. My bill is normally taken on the 5th of the month and I have recently had a bill dated 22nd May - 21st June, which will be taken on the 5th. Am I able to cancel my dire...

Resolved! are 0345 numbers free

I read that ofcom state that 0345 and 0800 numbers should be free from mobiles but, I’m still being charged for using 0345 numbers. Is this possible?

Annual Yearly Upgrade Dispute!

My husband took out a new contract with o2 a year ago. He took IPhone X 64gb on the annual upgrade programme.He's went into store to upgrade his phone as now a year and been told it wasn't on the upgrade programme when he took it out.I remember findi...

Setting up a direct debit

I've been offered an early upgrade deal which runs out on the 11th of June went into my local o2 store to do the upgrade however for some reason when they try to input my account number & sort code it will not verify my account. I've tried putting in...

Been waiting for my number to be transferred for 6 days now

So on wednesday I got a new phone and instantly requested to have my old number transferred to the new sim (O2 to O2). I heard it takes 24 hours to complete so on Thursday I just held out and waited, it came to Friday and it still hasen't been transf...

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