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Level 1: Joiner
Posts: 2
Registered: ‎09-03-2014
Accepted Solution

Voicemail telling me my pin is wrong

Last month voicemail told me my pin was incorrect, I contact O2 and after various things they did it was resolve in a few days, 1 being I had a cap on my phone for charges, I was told this was the issue so they removed it and replaced it with another version of a spend cap. well O2 you havent resolved my issue, everytime I ring voicemail it stated I got my pin wrong (No I didnt) then I enter it again and it lets me in, well yesterday it just kept failing and now I am locked out, it tells me I recently change my pin and to contact customer services.

 

Has anyone came up against this issue?

 

JH

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Posts: 88,147
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Voicemail telling me my pin is wrong

@shimerin 

I'm afraid you'll have to contact customer services again as there appears to be an issue on your account http://www.o2.co.uk/contactus 

Incidentally, have you tries turning it off and on to see if it helps ?

https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 5,337
Registered: ‎18-04-2018

Re: Voicemail telling me my pin is wrong

Hey @shimerin, any luck following the advice above? It'd be great if you could let us know whether you need more help with your voicemail at all, or if you're all sorted now  Smiley Happy

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Level 15: Gaining a Reputation
Posts: 1,275
Registered: ‎11-07-2012

Re: Voicemail telling me my pin is wrong

[ Edited ]

I find that every time I listen to a voicemail (not that often), it asks me to reset my pin.  Never seems to stick.

Thanks

Steve
Posts: 88,147
Topics: 532
Solutions: 11,377
Registered: ‎04-04-2012

Re: Voicemail telling me my pin is wrong

O2 will require that you reset your pin after 30 days of inactivity on your voicemail so of you use it regularly it's ok but infrequent users will nearly always have to reset it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 15: Gaining a Reputation
Posts: 1,275
Registered: ‎11-07-2012

Re: Voicemail telling me my pin is wrong


@MI5 wrote:
O2 will require that you reset your pin after 30 days of inactivity on your voicemail so of you use it regularly it's ok but infrequent users will nearly always have to reset it.

That makes sense. Enables them to decommission mailboxes for numbers no longer used too I guess

Thanks

Steve
Level 1: Joiner
Posts: 2
Registered: ‎09-03-2014

Re: Voicemail telling me my pin is wrong

I contacted O2 customer care, 6+ times since this issue appeared I have had to reset the pin several times when it eventually worked. I have had my issue put to the back office twice and just today a genius told me not to use a pin because this will keep happening, Thanks O2 for your security advice. I have sent a RESET txt today and now its 1 hour without a return text.

It is great to have a forum like this when there is a deadend.

Many thanks

 

SH

Posts: 70,190
Topics: 547
Solutions: 3,426
Registered: ‎04-01-2009

Re: Voicemail telling me my pin is wrong

If the pin has been reset to default then that is 8705.

 

Try that pin and then you should get the message to reset on your voicemail.