Roaming not working

[jonsie Level 92: Chief]

Glad you are sorted. When you come home seak to customer service and ask them o change you to idata and then put your apn back to the correct setting.

[Cleoriff Level 87: Glorious]

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@CorBlimey wrote:
Thank you. Unable to use data in France on my iphone SE, read this and changed my data apn to "mobile.o2.co.uk"
and hey presto! It now works. Merci

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Great news @CorBlimey

[Roaming]

I'm in France and the phone says Network not available. I'm using iPhone X.

[Cleoriff Level 87: Glorious]

Hi @Roaming

Try a manual search for another network, also....Check your APN

 If yours is idata.o2.co.uk change it to mobile.o2.co.uk (or vice versa).

Best of luck

[MI5 Level 94: Supreme]

Reboot a few times too.

[Roaming]

Hi,

I disabled 4g
changed APN to mobile.o2.co.uk
rebooted twice
No luck

[Cleoriff Level 87: Glorious]

@Roaming

You could ring customer services and check if there is a roaming bar on your account. It's free to call

https://www.o2.co.uk/contactus

[MI5 Level 94: Supreme]

Probably best to use live chat

[Cleoriff Level 87: Glorious]

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@MI5 wrote:
Probably best to use live chat

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Ermmm yeah good idea. (Unless a phone can be borrowed)

[jonsie Level 92: Chief]

Live chat if you have Wi-Fi as a last resort. It's always best to call if you possibly can though even live chat should be competent enough to help with this.