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Re: Roaming not working
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on 17-09-2018 17:30
Glad you are sorted. When you come home seak to customer service and ask them o change you to idata and then put your apn back to the correct setting.
Re: Roaming not working
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on 17-09-2018 19:09
@CorBlimey wrote:
Thank you. Unable to use data in France on my iphone SE, read this and changed my data apn to "mobile.o2.co.uk"
and hey presto! It now works. Merci
Great news @CorBlimey
Re: Roaming not working
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on 04-12-2018 09:33
I'm in France and the phone says Network not available. I'm using iPhone X.
Re: Roaming not working
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04-12-2018 09:37 - edited 04-12-2018 09:39
Hi @Roaming
Try a manual search for another network, also....Check your APN
If yours is idata.o2.co.uk change it to mobile.o2.co.uk (or vice versa).
Best of luck
Re: Roaming not working
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on 04-12-2018 09:43
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 04-12-2018 10:09
I disabled 4g
changed APN to mobile.o2.co.uk
rebooted twice
No luck

Re: Roaming not working
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on 04-12-2018 10:13
You could ring customer services and check if there is a roaming bar on your account. It's free to call
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on 04-12-2018 10:30

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Roaming not working
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on 04-12-2018 11:17
@MI5 wrote:
Probably best to use live chat
Ermmm yeah good idea. (Unless a phone can be borrowed)
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on 04-12-2018 17:07
Live chat if you have Wi-Fi as a last resort. It's always best to call if you possibly can though even live chat should be competent enough to help with this.