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Roaming not working

Anonymous
Not applicable

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. Any thoughts?

 

 


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jonsie
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Glad you are sorted. When you come home seak to customer service and ask them o change you to idata and then put your apn back to the correct setting.

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Cleoriff
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@CorBlimey wrote:
Thank you. Unable to use data in France on my iphone SE, read this and changed my data apn to "mobile.o2.co.uk"
and hey presto! It now works. Merci

Great news @CorBlimey wink

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Roaming
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I'm in France and the phone says Network not available. I'm using iPhone X.

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Cleoriff
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Hi @Roaming

Try a manual search for another network, also....Check your APN

 If yours is idata.o2.co.uk change it to mobile.o2.co.uk (or vice versa).

Best of luck

Veritas Numquam Perit

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MI5
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Reboot a few times too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Roaming
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Hi,

I disabled 4g
changed APN to mobile.o2.co.uk
rebooted twice
No luck 😞
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Cleoriff
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@Roaming

You could ring customer services and check if there is a roaming bar on your account. It's free to call

https://www.o2.co.uk/contactus

Veritas Numquam Perit

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MI5
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Probably best to use live chat wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
Probably best to use live chat wink

Ermmm yeah good idea. (Unless a phone can be borrowed) innocent

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jonsie
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Live chat if you have Wi-Fi as a last resort. It's always best to call if you possibly can though even live chat should be competent enough to help with this.

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