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Anonymous · ‎31-12-2017

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. Any thoughts?

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MI5 · ‎31-12-2017

Make sure you have disabled 4g in your phone settings and try a manual network search and choose a different network.
If using an iPhone, change your data apn to "mobile.o2.co.uk"

Community Manager edit: We now have a new roaming guide which should answer all your roaming questions - Guide: Roaming MegaGuide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎31-12-2017

Make sure you have disabled 4g in your phone settings and try a manual network search and choose a different network.
If using an iPhone, change your data apn to "mobile.o2.co.uk"

Community Manager edit: We now have a new roaming guide which should answer all your roaming questions - Guide: Roaming MegaGuide

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎31-12-2017

It does sound like an iPhone problem. If so you need to change the apn back when you return.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎03-01-2018

Hey @Anonymous are you still having issues with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎03-01-2018

All sorted. Thank you

Martin-O2 · ‎04-01-2018

Great to hear @Anonymous! Glad this was resolved for you.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

MI5 · ‎04-01-2018

@Anonymous wrote:
All sorted. Thank you

Can you help others by saying exactly what your fix was please @Anonymous ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Kez2018 · ‎08-05-2018

I had the same issue but fixed it by changing my data apn to mobile.o2.co.uk, just like it was advised on this thread. Thank you

MI5 · ‎08-05-2018

Good to hear

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

CorBlimey · ‎17-09-2018

Thank you. Unable to use data in France on my iphone SE, read this and changed my data apn to "mobile.o2.co.uk"
and hey presto! It now works. Merci

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