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Your website isn't working for top up payments

toucano
Level 1: Joiner
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on ‎22-11-2024 14:38

on ‎22-11-2024 14:38

I am trying to top up my monthly amount from my computer.  I cannot download your app from my iphone as it doesn't show up.  

 

However, when I get to the page to input my bank information it clicks over to another page and says its not working.  If its not working, how can I top up?  

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MI5
Level 94: Supreme
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‎22-11-2024 14:40 - edited ‎22-11-2024 14:41

‎22-11-2024 14:40 - edited ‎22-11-2024 14:41

@toucano 

It sounds like your phone is not set to UK and maybe neither is your bank UK based?

All ways here Guide How to Top Up (PAYG) 

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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