cancel
Showing results for 
Search instead for 
Did you mean: 

Roaming not working

Anonymous
Not applicable

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. Any thoughts?

 

 


It looks like you landed on a popular topic that many are viewing!

Why not register to our community to be able to ask related questions if you need additional help, and interact with other members?

See also here some information on how to get started with the community and what other great things you could do here as a member. Smiley Happy

 

Community_STS_0.png
Community_STS_1.png Community_STS_2.png
Message 1 of 90
353,407 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143182 Posts
  • 632 Topics
  • 27459 Solutions
Registered:

Make sure you have disabled 4g in your phone settings and try a manual network search and choose a different network.
If using an iPhone, change your data apn to "mobile.o2.co.uk"

 

Community Manager edit: We now have a new roaming guide which should answer all your roaming questions - Guide: Roaming MegaGuide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 90
340,584 Views
89 REPLIES 89

MI5
Level 94: Supreme
  • 143182 Posts
  • 632 Topics
  • 27459 Solutions
Registered:

Make sure you have disabled 4g in your phone settings and try a manual network search and choose a different network.
If using an iPhone, change your data apn to "mobile.o2.co.uk"

 

Community Manager edit: We now have a new roaming guide which should answer all your roaming questions - Guide: Roaming MegaGuide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 90
340,585 Views

jonsie
Level 94: Supreme
  • 92812 Posts
  • 608 Topics
  • 6909 Solutions
Registered:

It does sound like an iPhone problem. If so you need to change the apn back when you return.

Message 3 of 90
340,532 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Hey @Anonymous are you still having issues with this? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 90
340,488 Views

Anonymous
Not applicable

All sorted. Thank you

Message 5 of 90
340,477 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Great to hear @Anonymous! Glad this was resolved for you. smiling

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 90
340,463 Views

MI5
Level 94: Supreme
  • 143182 Posts
  • 632 Topics
  • 27459 Solutions
Registered:

@Anonymous wrote:

All sorted. Thank you


Can you help others by saying exactly what your fix was please @Anonymous ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 90
340,456 Views

Kez2018
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I had the same issue but fixed it by changing my data apn to mobile.o2.co.uk, just like it was advised on this thread.  Thank you

Message 8 of 90
338,059 Views

MI5
Level 94: Supreme
  • 143182 Posts
  • 632 Topics
  • 27459 Solutions
Registered:
Good to hear slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 90
338,055 Views

CorBlimey
Level 1: Joiner
  • 1 Posts
  • 0 Topics
  • 0 Solutions
Registered:
Thank you. Unable to use data in France on my iphone SE, read this and changed my data apn to "mobile.o2.co.uk"
and hey presto! It now works. Merci
Message 10 of 90
311,602 Views