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Drb11
Level 1: Joiner
Drb11
Posts: 2
Registered: ‎31-12-2017
Accepted Solution

Roaming not working

on ‎31-12-2017 16:18

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. Any thoughts?

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MI5
Posts: 82,994
Topics: 510
Solutions: 10,060
Registered: ‎04-04-2012

Re: Roaming not working

on ‎31-12-2017 16:22

Make sure you have disabled 4g in your phone settings and try a manual network search and choose a different network.
If using an iPhone, change your data apn to "mobile.o2.co.uk"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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jonsie
Posts: 63,216
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Registered: ‎04-01-2009

Re: Roaming not working

on ‎31-12-2017 21:23

It does sound like an iPhone problem. If so you need to change the apn back when you return.

I am not lazy, I am on energy saving mode.

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Martin-O2
Posts: 5,016
Registered: ‎18-02-2016

Re: Roaming not working

on ‎03-01-2018 11:54

Hey @Drb11 are you still having issues with this? 


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Drb11
Level 1: Joiner
Drb11
Posts: 2
Registered: ‎31-12-2017

Re: Roaming not working

on ‎03-01-2018 19:26

All sorted. Thank you

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Martin-O2
Posts: 5,016
Registered: ‎18-02-2016

Re: Roaming not working

on ‎04-01-2018 11:12

Great to hear @Drb11! Glad this was resolved for you. smiling


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MI5
Posts: 82,994
Topics: 510
Solutions: 10,060
Registered: ‎04-04-2012

Re: Roaming not working

on ‎04-01-2018 11:21

@Drb11 wrote:

All sorted. Thank you

Can you help others by saying exactly what your fix was please @Drb11 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Kez2018
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Kez2018
Posts: 1
Registered: ‎08-05-2018

Re: Roaming not working

on ‎08-05-2018 07:10

I had the same issue but fixed it by changing my data apn to mobile.o2.co.uk, just like it was advised on this thread.  Thank you

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MI5
Posts: 82,994
Topics: 510
Solutions: 10,060
Registered: ‎04-04-2012

Re: Roaming not working

on ‎08-05-2018 07:39

Good to hear Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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CorBlimey
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CorBlimey
Posts: 1
Registered: ‎20-10-2014

Re: Roaming not working

on ‎17-09-2018 15:37

Thank you. Unable to use data in France on my iphone SE, read this and changed my data apn to "mobile.o2.co.uk"
and hey presto! It now works. Merci
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