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Anonymous
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Roaming not working

[ Edited ]

on ‎31-12-2017 16:18 - last edited on ‎12-03-2019 10:58 by Community Manager

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. Any thoughts?

 

 

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MI5
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Registered: ‎04-04-2012

Re: Roaming not working

on ‎31-12-2017 16:22

Make sure you have disabled 4g in your phone settings and try a manual network search and choose a different network.
If using an iPhone, change your data apn to "mobile.o2.co.uk"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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jonsie
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Re: Roaming not working

on ‎31-12-2017 21:23

It does sound like an iPhone problem. If so you need to change the apn back when you return.

I am not lazy, I am on energy saving mode.

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Community Manager
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Martin-O2
Posts: 5,829
Registered: ‎18-02-2016

Re: Roaming not working

on ‎03-01-2018 11:54

Hey @Anonymous are you still having issues with this? 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ iPhone 11 megathread! - Find out the latest info on the i Phone 11!
→ Priority gig tickets calendar - Check out the latest tickets available on Priority!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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Anonymous
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Re: Roaming not working

[ Edited ]

on ‎03-01-2018 19:26 - last edited on ‎22-04-2019 13:29 by Community Manager

All sorted. Thank you

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Community Manager
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Martin-O2
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Re: Roaming not working

on ‎04-01-2018 11:12

Great to hear @Anonymous! Glad this was resolved for you. smiling

→ Access for You: Registration - Find out how to register for our Access for You service.
→ iPhone 11 megathread! - Find out the latest info on the i Phone 11!
→ Priority gig tickets calendar - Check out the latest tickets available on Priority!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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MI5
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Re: Roaming not working

on ‎04-01-2018 11:21

@Anonymous wrote:

All sorted. Thank you

Can you help others by saying exactly what your fix was please @Anonymous ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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Kez2018
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Kez2018
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Registered: ‎08-05-2018

Re: Roaming not working

on ‎08-05-2018 07:10

I had the same issue but fixed it by changing my data apn to mobile.o2.co.uk, just like it was advised on this thread.  Thank you

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MI5
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Re: Roaming not working

on ‎08-05-2018 07:39

Good to hear Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
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CorBlimey
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CorBlimey
Posts: 1
Registered: ‎20-10-2014

Re: Roaming not working

on ‎17-09-2018 15:37

Thank you. Unable to use data in France on my iphone SE, read this and changed my data apn to "mobile.o2.co.uk"
and hey presto! It now works. Merci
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