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Roaming not working
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on 31-12-2017 16:18 - last edited on 16-09-2020 15:40 by Marjo
My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. Any thoughts?
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Re: Roaming not working
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on 31-12-2017 16:22
If using an iPhone, change your data apn to "mobile.o2.co.uk"
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Roaming not working
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on 31-12-2017 21:23
It does sound like an iPhone problem. If so you need to change the apn back when you return.
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on 03-01-2018 11:54
Hey @Anonymous are you still having issues with this?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?

Re: Roaming not working
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on 03-01-2018 19:26 - last edited on 22-04-2019 13:29 by Marjo
All sorted. Thank you
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on 04-01-2018 11:12
Great to hear @Anonymous! Glad this was resolved for you.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?
Re: Roaming not working
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on 04-01-2018 11:21
@Anonymous wrote:All sorted. Thank you
Can you help others by saying exactly what your fix was please @Anonymous ?
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Roaming not working
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on 08-05-2018 07:10
I had the same issue but fixed it by changing my data apn to mobile.o2.co.uk, just like it was advised on this thread. Thank you
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on 08-05-2018 07:39

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



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on 17-09-2018 15:37
and hey presto! It now works. Merci