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Anonymous
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Roaming not working

[ Edited ]

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. Any thoughts?

 

 


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Posts: 83,984
Topics: 518
Solutions: 10,373
Registered: ‎04-04-2012

Re: Roaming not working

Make sure you have disabled 4g in your phone settings and try a manual network search and choose a different network.
If using an iPhone, change your data apn to "mobile.o2.co.uk"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 63,708
Topics: 530
Solutions: 3,309
Registered: ‎04-01-2009

Re: Roaming not working

It does sound like an iPhone problem. If so you need to change the apn back when you return.

Community Manager
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Registered: ‎18-02-2016

Re: Roaming not working

Hey @Anonymous are you still having issues with this? 

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Anonymous
Posts: 0

Re: Roaming not working

All sorted. Thank you

Community Manager
Posts: 5,175
Registered: ‎18-02-2016

Re: Roaming not working

Great to hear @Anonymous! Glad this was resolved for you. smiling

Check out some of the recent discussions:
What do you look for in a new phone? Let us know what your priorities are when picking a new device!
MWC 2019 Megathread Seen any tech you’re interested in or want to know more about something? Tell us here!
Which O2 Academy gig are you most interested in this year? Check out what's coming up and let us know which gig you fancy!
Samsung S10 range - Pre-order now on O2 - Find out the latest info on Samsung's announcement and join the conversation! 


If you'd like to take part, why not register? Smiley Happy
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Posts: 83,984
Topics: 518
Solutions: 10,373
Registered: ‎04-04-2012

Re: Roaming not working


@Anonymous wrote:

All sorted. Thank you


Can you help others by saying exactly what your fix was please @Anonymous ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎08-05-2018

Re: Roaming not working

I had the same issue but fixed it by changing my data apn to mobile.o2.co.uk, just like it was advised on this thread.  Thank you

Posts: 83,984
Topics: 518
Solutions: 10,373
Registered: ‎04-04-2012

Re: Roaming not working

Good to hear Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎20-10-2014

Re: Roaming not working

Thank you. Unable to use data in France on my iphone SE, read this and changed my data apn to "mobile.o2.co.uk"
and hey presto! It now works. Merci