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Level 1: Joiner
Posts: 2
Registered: ‎31-12-2017
Accepted Solution

Roaming not working

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. Any thoughts?

Posts: 82,994
Topics: 510
Solutions: 10,060
Registered: ‎04-04-2012

Re: Roaming not working

Make sure you have disabled 4g in your phone settings and try a manual network search and choose a different network.
If using an iPhone, change your data apn to "mobile.o2.co.uk"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 63,216
Topics: 526
Solutions: 3,279
Registered: ‎04-01-2009

Re: Roaming not working

It does sound like an iPhone problem. If so you need to change the apn back when you return.

Community Manager
Posts: 5,016
Registered: ‎18-02-2016

Re: Roaming not working

Hey @Drb11 are you still having issues with this? 


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Level 1: Joiner
Posts: 2
Registered: ‎31-12-2017

Re: Roaming not working

All sorted. Thank you

Community Manager
Posts: 5,016
Registered: ‎18-02-2016

Re: Roaming not working

Great to hear @Drb11! Glad this was resolved for you. smiling


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Posts: 82,994
Topics: 510
Solutions: 10,060
Registered: ‎04-04-2012

Re: Roaming not working


@Drb11 wrote:

All sorted. Thank you


Can you help others by saying exactly what your fix was please @Drb11 ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎08-05-2018

Re: Roaming not working

I had the same issue but fixed it by changing my data apn to mobile.o2.co.uk, just like it was advised on this thread.  Thank you

Posts: 82,994
Topics: 510
Solutions: 10,060
Registered: ‎04-04-2012

Re: Roaming not working

Good to hear Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎20-10-2014

Re: Roaming not working

Thank you. Unable to use data in France on my iphone SE, read this and changed my data apn to "mobile.o2.co.uk"
and hey presto! It now works. Merci