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Level 1: Joiner
Posts: 1
Registered: ‎16-07-2019

Re: Roaming not working

I can’t get signal on my phone, it just says searching and am in Cyprus
Posts: 69,272
Topics: 669
Registered: ‎14-01-2013

Re: Roaming not working

Hi @Monty1 

It sounds as if you may have a roaming bar placed on your account.

Contact customer services, you may have to use live chat if your phone isn't working and ask them to check and remove the bar. https://www.o2.co.uk/contactus

*The Game Is On*


Posts: 86,641
Topics: 528
Solutions: 10,874
Registered: ‎04-04-2012

Re: Roaming not working

@Monty1 

Try a manual network search for available networks. 

Also look at this thread 

https://community.o2.co.uk/t5/How-to-Guides/Roaming-in-Turkey-and-Cyprus-On-PAYG/bc-p/1105917

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎07-05-2013

Re: Roaming not working

Hi there - i have the same problem on my iphone 7. 

 

I have disabled using 4G - so hopefully it will default to using 3G

 

Please can you clarify what 'data apn' is?

 

Thanks

Posts: 86,641
Topics: 528
Solutions: 10,874
Registered: ‎04-04-2012

Re: Roaming not working

@KdQuestion 

The data APN can be found in the network settings under mobile data.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎07-05-2013

Re: Roaming not working

Hi there thanks for your reply - i changed the settings, then switched on airplane mode, and off again, and restarted the handset but it hasn't changed anything

 

 

Posts: 86,641
Topics: 528
Solutions: 10,874
Registered: ‎04-04-2012

Re: Roaming not working

@KdQuestion 

You might have a roaming bar on your account in which case you would need to contact o2 to rectify Guide: How to find help & contact O2 

But try a manual network search first to try different local networks. 

You can also try again now with 4g enabled. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 3
Registered: ‎07-05-2013

Re: Roaming not working

Thought that - checked and i don't have one

Posts: 86,641
Topics: 528
Solutions: 10,874
Registered: ‎04-04-2012

Re: Roaming not working

Has to be a local network issue then if you are sure you saved the apn correctly?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎11-08-2019

Re: Roaming not working

I’m having same problem 3G or 4g and no internet, in my vpn settings it says not connected and is asking for server, remote id, local id, user auth, name and password?