Roaming not working

[Anonymous]

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. Any thoughts?

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[Monty1]

I can’t get signal on my phone, it just says searching and am in Cyprus

[Cleoriff]

Hi @Monty1 

It sounds as if you may have a roaming bar placed on your account.

Contact customer services, you may have to use live chat if your phone isn't working and ask them to check and remove the bar. https://www.o2.co.uk/contactus

[MI5]

@Monty1 

Try a manual network search for available networks. 

Also look at this thread 

https://community.o2.co.uk/t5/How-to-Guides/Roaming-in-Turkey-and-Cyprus-On-PAYG/bc-p/1105917

[KdQuestion]

Hi there - i have the same problem on my iphone 7. 

I have disabled using 4G - so hopefully it will default to using 3G

Please can you clarify what 'data apn' is?

Thanks

[MI5]

@KdQuestion 

The data APN can be found in the network settings under mobile data.

[KdQuestion]

Hi there thanks for your reply - i changed the settings, then switched on airplane mode, and off again, and restarted the handset but it hasn't changed anything

[MI5]

@KdQuestion 

You might have a roaming bar on your account in which case you would need to contact o2 to rectify Guide: How to find help & contact O2 

But try a manual network search first to try different local networks. 

You can also try again now with 4g enabled. 

[KdQuestion]

Thought that - checked and i don't have one

[MI5]

Has to be a local network issue then if you are sure you saved the apn correctly?

[Excelsior2k5]

I’m having same problem 3G or 4g and no internet, in my vpn settings it says not connected and is asking for server, remote id, local id, user auth, name and password?