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Roaming not working

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Anonymous
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‎31-12-2017 16:18 - last edited on ‎19-01-2022 14:13 by

‎31-12-2017 16:18 - last edited on ‎19-01-2022 14:13 by

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. Any thoughts?

 

 

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See also here some information on how to get started with the community and what other great things you could do here as a member. Smiley Happy

 

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MI5
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‎31-12-2017 16:22 - last edited on ‎09-08-2022 14:33 by

‎31-12-2017 16:22 - last edited on ‎09-08-2022 14:33 by

Make sure you have disabled 4g in your phone settings and try a manual network search and choose a different network.
If using an iPhone, change your data apn to "mobile.o2.co.uk"

 

Community Manager edit: We now have a new roaming guide which should answer all your roaming questions - Guide: Roaming MegaGuide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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‎31-12-2017 16:22 - last edited on ‎09-08-2022 14:33 by

‎31-12-2017 16:22 - last edited on ‎09-08-2022 14:33 by

Make sure you have disabled 4g in your phone settings and try a manual network search and choose a different network.
If using an iPhone, change your data apn to "mobile.o2.co.uk"

 

Community Manager edit: We now have a new roaming guide which should answer all your roaming questions - Guide: Roaming MegaGuide 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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‎31-12-2017 21:23

‎31-12-2017 21:23

It does sound like an iPhone problem. If so you need to change the apn back when you return.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
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‎03-01-2018 11:54

‎03-01-2018 11:54

Hey @Anonymous are you still having issues with this? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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Anonymous
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‎03-01-2018 19:26 - last edited on ‎22-04-2019 13:29 by

‎03-01-2018 19:26 - last edited on ‎22-04-2019 13:29 by

All sorted. Thank you

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Martin-O2
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‎04-01-2018 11:12

‎04-01-2018 11:12

Great to hear @Anonymous! Glad this was resolved for you. :smiling:

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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MI5
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‎04-01-2018 11:21

‎04-01-2018 11:21

@Anonymous wrote:

All sorted. Thank you

Can you help others by saying exactly what your fix was please @Anonymous ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Kez2018
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‎08-05-2018 07:10

‎08-05-2018 07:10

I had the same issue but fixed it by changing my data apn to mobile.o2.co.uk, just like it was advised on this thread.  Thank you

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MI5
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‎08-05-2018 07:39

‎08-05-2018 07:39

Good to hear :slight_smile:
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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CorBlimey
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‎17-09-2018 15:37

‎17-09-2018 15:37

Thank you. Unable to use data in France on my iphone SE, read this and changed my data apn to "mobile.o2.co.uk"
and hey presto! It now works. Merci
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