Porting number not worked?

[spricey79]

Hi all,

I recently started a new contract with O2, porting my number from a previous contract with them. However, I still have issues sending and receiving messages from the ported number, and still sometimes use the temporary one. I’m not sure why, it’s very temperamental- it does it sometimes and other times it uses the ported number. 

any advice would be great, is this something I need to speak to O2 customer service about?

TIA

[MI5]

@spricey79 

If you have an iPhone, make sure you have the ported number set as primary and change or ensure all your calls and messages are using the primary number.

If that's all set correctly, You need to contact O2.

Message them on Social Media. Facebook or Instagram https://www.o2.co.uk/abouto2/social-media or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)