Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim Migration

I need help...I called the customer service to do a sim migration (change of ownership) from an old contract to a new contract.Acorrding to them, they did this and it would take up to 24 hours for the old account to close and the old sim to stop work...

Resolved! Linking another phone to my account for 20% discount

I had a pop up when in my account changing tariff saying that if I linked another account to mine, there would be a 20% reduction. After I'd changed my tariff, this area could not be located again. Where do I find it ?

Resolved! O2 to Third party pay monthly

2 months on my contract, I have an early settlement fee, I bought a new o2 contract, what do I do to keep number and unbroken service

Resolved! Bill

I’ve paid off device and cancelled airtime. Why fo you still charge me? I cancelled insurance on watch long ago but still charged for it

Resolved! What is air time?

What is air time and can I get rid of it they added it to my contract and I didn’t even know or understand what it is

Resolved! O2 “wifi extra” and Android 13

My phone recently updated to Android 13, and is no longer able to connect to Wifi Extra on the underground. It was fine before. After some searching, it seems that Google have tightened security around EAP-TLS connections (ones which authenticate aut...

Resolved! What do I do to get my voice mails

What do I do to set up my voice mails

Resolved! Problem paying a bill

Please can I speak to an advisor as my phone has been cut off and can’t contact customer services

Resolved! Price Increase

Hi, I’m thinking about joining O2. I’m aware that the price will increase on the 1st April, however when is the cutoff date for new customers to avoid this? If I take out a new contract today, will there be a price increase next month? Thanks.

Resolved! Payment

Why has my bill gone up so much? Also I'm being charged for disney + that I haven't used?

O2

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