Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Why do I have 2 mobile numbers on my bill?

I’ve only taken out one mthly contract for one mobile number/phone. Admittedly I ported my previous number across when I joined, however that was nearly 2mths ago as I am on my 2nd bill (which is higher than expected - already posted about that separ...

Resolved! 2nd bill higher than expected

I’ve recently joined O2 about 2mths ago now. First bill fine £20 mthly bill as per contract. However 2nd bill is £23- something (17% more than I signed up to). I’m sure the annual increase wasn’t 17%!I haven’t gone over any limits, and cannot see why...

Resolved! Want to keep my old phone number.

I ordered a new pay monthy O2 sim card and I want to keep my old number, which was also a pay monthly O2 sim card. Could you please explain the full process, thank you.

Resolved! Ending my contract

I have switched my number to my new account with EE.My contract has ended but I do still pay an airtime bill usually.Will this automatically end or how do I end my contract with o2?Thanks.

Resolved! upgrade phone

I can get an upgrade from my o2 contract to tesco mobile. Iphone 13 for 36 months, 25 gb for 34.99 a month. with a tesco clubcard deal. Can you match this price/deal or do i have to move to tesco. Thankyou.

No signal for a week

Hi, I received a message last week saying o2 were carrying out an upgrade. Since then I've struggled to get a signal wherever I go and when I do get a signal the call drops. I have rebooted my phone but have not had a signal at home in over a week

Being chased for payment for an account that was closed in December 2022

Sorry to start like this but your phone support service must be one of the worst ever experienced.On 13th December I closed my old o2 account and asked my account to be deleted as I no longer wanted my phone number.I then opened a new account which I...

Resolved! can i change my data allowance for one month only then go back the original .

I would like to up my data allowance for just one month then drop back .Can this be done just for one month if or will this be fixed for a minimum period ?.My contract is monthly and not a fixed period

Resolved! vat receipt

Why have you stopped sending me a VAT invoice?

Resolved! Services cut ooff

Hi I need my services ojt back on

O2

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