Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Billing

Can I make an arrangement to pay my bill at a later date

Transfer of ownership

I want to retrieve my old number, after having set up a new o2 contract in my name as my phone was stolen, as I am unable to access my work platforms or banking without this number. This number was previously under my mums o2 contract. She requested ...

Resolved! Cancellign Sim

I have been paying for a sim card for the last year at least that i have not used and is not in my phone - can you please help me cancel it?

Number Port

Hi, Just joined O2 and was meant to have my number ported over last week. It didn't happen for reasons unknown but rebooked for today. Now my old vod service on old iphone has gone off but the new temporary O2 number on the new iphone is still active...

Resolved! Porting issues from Plusnet

I have selected a new contract with O2 and I got my new Sim on Saturday 25th March. I had given my PAC code when i signed up but I have filled out the details again and it has been more than 24 hours and the number still has not ported and I have bee...

Resolved! Remove old phone number for security

I want to change my credit card but it keeps sending an sms to an old phone that is now disconnected xxxxxxxxxx.

Resolved! Payment

I paid my bill this morning at 7.45 and still have no calling/texting ability! My phone is showing no service! And my o2 online is still saying payment due!

Resolved! Using prepaid Purecard

I have registered and got my purecard details but how do I use my purecard online when I don't have an expiry date to enter when putting in the card details?

Resolved! Esim

Hi there, do you supply an ESIM only contract with same benefits as the conventional SIM card (excluding 5G) that I can use alongside my other service provider.

Resolved! Top-up didnt work

Hello everyone, What is happening with top-up right now? Yesterday i did a top-up for 500mb as always. Even twice. At 14.33 and in the evening 21.19 First top-up didnt work, i didnt have any internet. So i bought it again just in case. And today i re...

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