Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos


Hi unfortunately I didn’t have the right amount of funds in my account today to cover my direct debit. I did try to call but didn’t have any luck. Can you take the payment again? Could you advise me on what to do next as I am keen to settle the bill

12Ryan by Level 1: Joiner
  • 2 replies
  • 0 kudos

Swap PAYG sim to contract??

I've just ordered a new phone from o2 , but I want to keep my pay as you go phone number.Can anyone advise procedure?

Dazq by Level 1: Joiner
  • 2 replies
  • 0 kudos

Re: spending cap

I am still trying to remove the spending limit on my sim. I tried calling 202 but no response. Tried the liveChat as well. Please is there any other alternative?

FAQ1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Destroyed pay monthly phone and want to switch to PAYG

I completely destroyed my very old, but workable, phone. I managed to rescue my micro SIM & SD cards. I don't have another phone to put it in and don't want to spend any money on a new one at this time. I'd rather buy a new one after a touchy-feely s...

Ronzo by Level 1: Joiner
  • 6 replies
  • 0 kudos

Video call and normal call keeps cutting out

I have an iPhone, since I have updated my phone I’ve had a problem. When I’m on call, Facebook messenger video call or on FaceTime it always cuts out and it’s got nothing to do with my network because it’s completely fine! I have turned my phone off ...

Becky20 by Level 1: Joiner
  • 1 replies
  • 0 kudos

My upgrade

I ordered my upgraded near a month ago , I called this week to see where it was? I was told it’s on it’s way. My sister got her upgrade in two days. I am not happy as I have been waiting this long. I am aware of a hold up on postage but near a month ...

Lynne1991 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Mobile Data Not Working

Hi!My mobile data is suddenly not working anymore. I had run out of data close to my monthly renewal and didn't top up as a result (coz wifi). Now my mobile data isn't working at all when away from wifi. I've powered down my phone for a while, discon...

Rochelle by Level 1: Joiner
  • 2 replies
  • 0 kudos

Upgrades - Do O2 value their Customers?

Currently, I have a chip only with 5GB Data data | Unlimited minutes | Unlimited texts | at about £11 pm.-Logging onto MyO2 account I got a message "Good news. You can upgrade today"--So I was going to upgrade to Samsung Galaxy A51 | Blue | 128GB. wi...

Ronnie46 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Disney plus

How do I cancel disney plus