Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Top up refund

I have just topped up my account and added £15 but o2 has taken money from my account and given me a tariff which I do not want. How do I get my money back?

Sulaiman by Level 1: Joiner
  • 3 replies
  • 0 kudos

Sim card

Hi I've lost my sim card any contact details phone number for o2????? Please many thanks

Monthly Contract

Hi I have a 3 year contact with 02. But i find the signal isnt great and im paying alot a month for the phone and i still have just under two years left of the contract. I am looking to move to a new provider and wondering what the best option would ...

OliviaG by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! WiFi and 4G calling

Hi, I have recently switched to O2 and I would like to enable WiFi calling on my phone. I am using an IPhone 6s and whenever go into my phone setting to turn WiFi calling on. It says that I need to contact O2 so I can get WiFi calling enabled on my a...

Wasim1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Scam texts

HiThink this scam has started up again with a different phone number. 07946 852396O2:We were unable to process your latest payment. In order to avoid fees, please update your information via: [mod edit: removed to ensure safety]

Resolved! Wrong data amount

Hi, I bought a black Friday deal with an 02 Simcard for 100GB, however, its only showing 90BG on 'My O2'. Any idea how I go about fixing this? I can't see anything online, nor can I find a phone number/chat option. Any help will be much appreciated. ...

Emilyihc by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Internet

Hello, I need more internet at this moment, I used all my 6G and I need more for work, but my renewal date IS 02.12... I can’t wait that long. Can you tell me how can I get more internet now?

xaNatalia by Level 1: Joiner
  • 1 replies
  • 0 kudos

Best deal for me

Hi,I was wondering if anyone knew if I could get a better deal than the one I am currently on. Currently I pay £20 a month for 1GB of data with unlimited texts. I only use on average 650MB of data a month & dont make many phone calls or text messages...

To keep my old network number

Hi I have been join to o2 from 11 nov 20 and I fill up online keep my number form couple of times but still my number is not been changed can anyone advise me please?

Rai by Level 1: Joiner
  • 3 replies
  • 0 kudos