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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 253010 Views
  • 2 replies
  • 2 kudos

Resolved! I want to switch

Hello My contract expires on 4th of April and I want to switch to sim only plan. How can I do that?

Mariaa by • Level 1: Joiner
  • 494 Views
  • 2 replies
  • 0 kudos

Resolved! Pay Monthly DD

My DD payments have been taken on the first of the month for many years, is there any reason why the March payments have not yet been taken.

1handclap by • Level 1: Joiner
  • 363 Views
  • 1 replies
  • 0 kudos

Upgrade issues

I am wondering if anybody can help me please. I have been trying to upgrade since Wednesday with no joy so far. Initially, when I was sent the link to click to complete the order from Retentions, it wouldn't log me in and kept going back to the log i...

debjay by • Level 1: Joiner
  • 5090 Views
  • 24 replies
  • 0 kudos

Resolved! Australia

Does my airtime plan cover me to use my phone in Australia please? 

SusieQ by • Level 1: Joiner
  • 472 Views
  • 1 replies
  • 0 kudos

Airtime Rewards

Has anyone else redeemed rewards from Airtime Rewards only for the credit in O2 to disappear?

Resolved! Cannot log into My 02

Hi, I cannot log into my 02. It says I’m not registered but I have used the app previously. I’d like to check if there is a cost to use my data in Tenerife.Thanks! Vicki

Vicki4 by • Level 1: Joiner
  • 1004 Views
  • 2 replies
  • 0 kudos

Resolved! PAC code

Hi there, I have a PAC code and want to put it through with you guys. 

Jared by • Level 1: Joiner
  • 376 Views
  • 1 replies
  • 0 kudos

Resolved! Unfair charges

I recently contacted 02 from my handset using a number I found on the internet to tell them I was having trouble with my signal. After waiting for a considerable time and getting no one to speak to i hung up. The next day i received a txt message fro...

James55 by • Level 1: Joiner
  • 460 Views
  • 1 replies
  • 0 kudos

Resolved! Pay off / end contract

I would like to pay off my whole contract and finish the contract now. I don’t use the iPad and I have never even put the SIM card in so don’t want to be paying for airtime that I’m not using. How much is the settlement please

Resolved! New phone but want old number

I have just got a new phone and sim and wanted to keep my old number, but looks like I have a new number!

CJ_CJ_CJ by • Level 1: Joiner
  • 357 Views
  • 1 replies
  • 0 kudos
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