Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Tariff

Tariff increased from £9.13 to £11.17. What RPI increase has been applied - January stat was 13.4%

Resolved! Billing

I have been charged the incorrect tariff.How do I contact a real person to explain ???

Resolved! I want to cancel my sim only

My contract ran out so I now have a rolling sim only monthly plan. My signal isn't that great where I live and want to change to a different network. How do I cancel my sim only plan?

Resolved! wrong device

I ordered a Samsung book2 Go 5G 256 SSD laptop, yet o2 sent me a Samsung book2 go 5G 128SSD one

Resolved! £100 pre paid Mastercard

Upgraded on 30/1/23 - how do I get my pre paid master card

Resolved! Useless

It is literally unbelievable the lack of communication that you get from o2 and how not one person will give you an honest answer. Due to completely inept staff my delivery is going back to the warehouse! You couldn’t make this up and being told nume...

Resolved! Charges and data plans

Last month my mobile plan was £26.44, (3Gb Data and phone calls)Just got an email notification that my "£35 plan" was going up to £39.69 ! Where on earth did they get that from ???? Am requesting a mac code for my phone number and shall be switchingt...

Resolved! Cancel pay monthly sim card

I have been given an 02 sim card thru' a Virgin deal that I do not want or need. I would like to cancel this sim card & close the account but after 3 hours on the phone & being passed to various call operators my call was cancelled without the matter...

network not working

my line does not work or connect

Cancel

Opened an account yesterday and waiting SIM card. Plan was myself and wife and son with virgin and when contacted them as I put of contract no termination fee but my wife and son£80 each. I pointed out we’re told of coming price and if reply within 3...

O2

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