Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 236850 Views
  • 2 replies
  • 2 kudos

Resolved! Retention Team?

Hello, I've been contacted by a retention team member (Steve) by the number: +447515887404 via text - I was just checking if this was a legit number and O2!

TomMH by Level 1: Joiner
  • 1277 Views
  • 4 replies
  • 0 kudos

Resolved! Cancel

I would like to cancel my contact please 

Curtis by Level 1: Joiner
  • 363 Views
  • 1 replies
  • 0 kudos

Resolved! Tariff

So I completed my contract payments for my tablet last year and I've just now realized I'm still paying for the SIM that came with it even though I'm not using it, how do I cancel it?

Mobile Data 5g from iPhone XR to 14

Hey, I've just upgraded from an iPhone XR to iPhone 14 - selected to click and collect as not currently staying at my billing address. They have sent the 5g sim card to my billing address... When I asked why they said it was just back up and not need...

LCS13 by Level 1: Joiner
  • 755 Views
  • 5 replies
  • 0 kudos

Resolved! Bill payment

Hello,I’m unable to pay my monthly pay as you go sim bill because it’s not working,I add my card,the 3D secure window pops up,I accept it on my bank app and then nothing happens when I return on the webpage

Kingabz by Level 1: Joiner
  • 509 Views
  • 2 replies
  • 0 kudos

Resolved! Past Bills

Trying to see when I first called someone. I can see on latest bill but no numbers come up on previous bill.

July1991 by Level 1: Joiner
  • 386 Views
  • 2 replies
  • 0 kudos

Resolved! Limited service

My phone bill has come out of my bank account for only half of it is showing on here and my services now blocked

Change contract

I did a phone contract for an iPhone and also port my sim from Giffgaff to O2. I need to change to your cheapest plan or move back my line to Giffgaff. Your customer service lines have not been reachable and this is very frustrating. I do not want to...

Abbeyfx2 by Level 1: Joiner
  • 663 Views
  • 5 replies
  • 0 kudos

Resolved! my contract

can you look at my contract i think it needs renewed