Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel contract

I want to cancel my contract and gj with another provider

Resolved! Return phone

hi I ordered a phone but realised I didn’t want it so phoned back, was told it was to late to stop order, so was told to refuse it when it arrives,,so I did that but found out o2 was still taking money out for phone I have returned,so phone and was t...

Resolved! Can I use my phone in Turkey

I am on O2 unlimited 24m and want to know if I can use my phone in Turkey for free on this package

Resolved! Spend cap

How do I put a spend cap on

Resolved! Missing click and collect delivery

Good morning everyone!I know this forum is run by the community and not o2 employees however I do know there are a couple of employees that monitor this and are really helpful. Last week I ordered two devices. These went through as you would expect a...

Resolved! Phone mobile abroad

If I phone a UK registered mobile in Austria (with a +44 number), is it included in my package or would I have to pay extra. Thanks. Robert

Resolved! Why have I received a bill when my account has been closed

U have yet again received a bill for an account that o2 closed because they couldn't provide me with a service , this was supposed to be all sorted

Resolved! undelivered sim

how do i get to speak to somebody? orered a new o2 sim on 9th February. it didnt arrive. used online chat to ask for a new sim oin the 16th. that hasnt arrived either. need to speak to someone. can anybody please help? Thanks

Resolved! change from monthly contract to pay as you go

Can I change from pay monthly to pay as you go . I am new customer and started a 18 month contract 1.5 months ago

Resolved! Payment pending and late payment fees coming

I paid o2 bill through o2app. This time bank sent me security confirmation request so i had to go to bank app to confirm. O2 app closed so had to repeat the process. I didn't get any confirmation this time but bank statement shows pending transaction...

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