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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Pay off device plan

How do I pay off my o2 device plan? I bought apple AirPod pro from them and I only have £30 left to pay on my contract so how do I pay it off now so I can close my account.

Resolved! My tracker number isn't recognised

My tracker number isn't recognised but says my parcel is on way

Resolved! Change direct debit date

Good morning, I would like to change my payment date from the 20th of each month to the 26th of each month as I am now on contracted work and have gone from weekly pay to monthly pay. Can this please be updated as soon as possible please kind regards...

Excessive charges in Dubai

So I have just seen my February/March bill.I arrived delayed at Dubai Airport on an a flight from NZ and went online for 2.46 minutes just to check if my connecting flight to Manchester would be held or not This has cost me £42.92!!!! Surely this mus...

Resolved! Contract

Hi all. I took a contract out for my grandaughter, which she no longer uses. It ends in June. It's only £8 a month. It's a lot cheaper than my own. Could l take over her contract and move my number over. Thanks

Resolved! New SIM not working after transfer

I have transferred to O2 from Virgin. Yesterday I received my new SIM. I phoned to arrange the transfer of my old number and was told the transfer would take place before 6pm today, an I would receive a couple of texts to say when.I have not received...

Resolved! New contract

Just looking for some advice. I am a new o2 customer and just got a new device on a contract. I am returning the device but don’t want to switch from o2 and want to take out a sim only deal. Once my phone has been returned and processed what happens ...

Receiving No Caller IDs

For about 5 weeks now, I’ve not been receiving any caller ids on my iphone. Several chats with O2 support, toggled every setting on phone, 2 factory resets, all updates, two new plastic SIM cards, transfer to eSim and basically been told there is not...

Resolved! Frustrated with O2 customer service

Hi I notified you about my change in circumstances a few weeks ago. Can I please speak to a human being rather than the threatening emails, letters etc. Not the way to treat a loyal customer of over 15 years!

Can't access my account

I'm so frustrated, o2 cut me off before the 14 day period as I missed a payment I tried to fix this by going onto my account and I cant log in as need verification code. My dad originally took out the phone but I've been pay it out my own direct debi...

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