cancel
Showing results for 
Search instead for 
Did you mean: 

Roaming not working

Anonymous
Not applicable

My roaming isn’t working in France. I have mobile data switched on and roaming on. The 3 G sign is on at the top of the screen. Still not working. Any thoughts?

 

 


It looks like you landed on a popular topic that many are viewing!

Why not register to our community to be able to ask related questions if you need additional help, and interact with other members?

See also here some information on how to get started with the community and what other great things you could do here as a member. Smiley Happy

 

Community_STS_0.png
Community_STS_1.png Community_STS_2.png
Message 1 of 90
373,215 Views
89 REPLIES 89

jonsie
Level 94: Supreme
  • 95109 Posts
  • 611 Topics
  • 7111 Solutions
Registered:

Glad you are sorted. When you come home seak to customer service and ask them o change you to idata and then put your apn back to the correct setting.

Message 11 of 90
19,826 Views

Cleoriff
  • 126985 Posts
  • 834 Topics
  • 7579 Solutions
Registered:

@CorBlimey wrote:
Thank you. Unable to use data in France on my iphone SE, read this and changed my data apn to "mobile.o2.co.uk"
and hey presto! It now works. Merci

Great news @CorBlimey :wink:

Veritas Numquam Perit

Girl in a jacket
Message 12 of 90
19,819 Views

Roaming
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I'm in France and the phone says Network not available. I'm using iPhone X.

Message 13 of 90
18,531 Views

Cleoriff
Level 94: Supreme
  • 126985 Posts
  • 834 Topics
  • 7579 Solutions
Registered:

Hi @Roaming

Try a manual search for another network, also....Check your APN

 If yours is idata.o2.co.uk change it to mobile.o2.co.uk (or vice versa).

Best of luck

Veritas Numquam Perit

Girl in a jacket
Message 14 of 90
18,529 Views

MI5
Level 94: Supreme
  • 150821 Posts
  • 645 Topics
  • 28743 Solutions
Registered:
Reboot a few times too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 90
18,525 Views

Roaming
Level 1: Joiner
  • 2 Posts
  • 0 Topics
  • 0 Solutions
Registered:
Hi,

I disabled 4g
changed APN to mobile.o2.co.uk
rebooted twice
No luck 😞
Message 16 of 90
18,508 Views

Cleoriff
Level 94: Supreme
  • 126985 Posts
  • 834 Topics
  • 7579 Solutions
Registered:

@Roaming

You could ring customer services and check if there is a roaming bar on your account. It's free to call

https://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
Message 17 of 90
18,506 Views

MI5
Level 94: Supreme
  • 150821 Posts
  • 645 Topics
  • 28743 Solutions
Registered:
Probably best to use live chat :wink:
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 18 of 90
18,490 Views

Cleoriff
Level 94: Supreme
  • 126985 Posts
  • 834 Topics
  • 7579 Solutions
Registered:

@MI5 wrote:
Probably best to use live chat :wink:

Ermmm yeah good idea. (Unless a phone can be borrowed) :innocent:

Veritas Numquam Perit

Girl in a jacket
Message 19 of 90
18,487 Views

jonsie
Level 94: Supreme
  • 95109 Posts
  • 611 Topics
  • 7111 Solutions
Registered:

Live chat if you have Wi-Fi as a last resort. It's always best to call if you possibly can though even live chat should be competent enough to help with this.

Message 20 of 90
18,481 Views