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Posts: 69,682
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: Roaming not working

Glad you are sorted. When you come home seak to customer service and ask them o change you to idata and then put your apn back to the correct setting.

Posts: 71,434
Topics: 677
Registered: ‎14-01-2013

Re: Roaming not working


@CorBlimey wrote:
Thank you. Unable to use data in France on my iphone SE, read this and changed my data apn to "mobile.o2.co.uk"
and hey presto! It now works. Merci

Great news @CorBlimey wink

*The Game Is On*


Level 1: Joiner
Posts: 2
Registered: ‎23-05-2013

Re: Roaming not working

I'm in France and the phone says Network not available. I'm using iPhone X.

Posts: 71,434
Topics: 677
Registered: ‎14-01-2013

Re: Roaming not working

[ Edited ]

Hi @Roaming

Try a manual search for another network, also....Check your APN

 If yours is idata.o2.co.uk change it to mobile.o2.co.uk (or vice versa).

Best of luck

*The Game Is On*


Posts: 87,529
Topics: 530
Solutions: 11,112
Registered: ‎04-04-2012

Re: Roaming not working

Reboot a few times too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 2
Registered: ‎23-05-2013

Re: Roaming not working

Hi,

I disabled 4g
changed APN to mobile.o2.co.uk
rebooted twice
No luck Smiley Sad
Posts: 71,434
Topics: 677
Registered: ‎14-01-2013

Re: Roaming not working

@Roaming

You could ring customer services and check if there is a roaming bar on your account. It's free to call

https://www.o2.co.uk/contactus

*The Game Is On*


Highlighted
Posts: 87,529
Topics: 530
Solutions: 11,112
Registered: ‎04-04-2012

Re: Roaming not working

Probably best to use live chat Smiley Wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 71,434
Topics: 677
Registered: ‎14-01-2013

Re: Roaming not working


@MI5 wrote:
Probably best to use live chat Smiley Wink

Ermmm yeah good idea. (Unless a phone can be borrowed) innocent

*The Game Is On*


Posts: 69,682
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: Roaming not working

Live chat if you have Wi-Fi as a last resort. It's always best to call if you possibly can though even live chat should be competent enough to help with this.