Spend cap

[Trishiezaza]

Please remove any spend cap as I am in Vietnam on vacation and you are preventing me from working 

[jonsie · Accepted solution]

This is something you can do yourself in My O2.

The spend cap is placed on the account by your choice so O2 are not preventing you from working, it was by your choice.

Guide: Spend Caps & Charge to Mobile on O2 

You may need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
Click Here For Social Media Support Links VirginmediaO2

Guide: How to find help & contact O2 

You can use Skype to call

Guide: A Guide to Skype 

[Enlli]

In case you are not aware these are the charges for Vietnam. 

You would be advised to get a local PAYG SIM if you don't want a horrendous bill.

Standard Rates

Making Calls £2/min 

Receiving Calls £2/min

Sending Texts 50p/text

If you want to use data, you’ll be able to buy one of our data roaming bundles. We’ll send you a link when you land, or you can buy one in My O2 before you travel.

100MB £26

500MB £45

1GB £65