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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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Resolved! My new mobile plan from April

I have received a letter telling me that my monthly plan is to increase from £26 per month, to £29.48 per month. At the moment I am paying £23.56 per month, as per my monthly invoice and my bank statements. Can you please explain how this can be, and...

Resolved! Encryption on text messages......how to get rid of it?

I've inadvertently activated something for one contact on my phone and I don't know how to undo it. The only way I can describe it is that a little padlock symbol is displayed every time I send a message to them. Don't know how I activated it! Don't ...

Resolved! Sim

Do I use old or new sim to text swap?

Cabc by • Level 1: Joiner
  • 681 Views
  • 2 replies
  • 0 kudos

Resolved! Need Help

HelloMy LG G2I had my O2 sim init and i noticed that in the corner it comes up with the O2 sign and on the right the signals are fine for 2g but when i tried to call it keeps coming ip saying mobile network unavailble i called o2 they sent out a new ...

Anonymous by • Not applicable
  • 15126 Views
  • 215 replies
  • 0 kudos

Resolved! Phone not received

HiI signed up for a new contract with a galaxy ultra 22 since late Feb.But I only received a simcard. Still waiting for d delivery of the phone. Yet I've received a bill for it.Pls wots goin on??

remcee59 by • Level 1: Joiner
  • 405 Views
  • 1 replies
  • 0 kudos

Resolved! Not received phone

It was dispatched Saturday. It won’t let me track it 

Jul13 by • Level 1: Joiner
  • 359 Views
  • 1 replies
  • 0 kudos

Resolved! O2 price rise is unexpected

I have received a letter saying that my current mobile plan at £16 is going up. I do not have a mobile plan. I am on SIM only, and currently pay £5.46 per month for each phone (£10.92 per month in total) unless there are any extra calls attached. The...

MikeT by • Level 1: Joiner
  • 509 Views
  • 2 replies
  • 0 kudos

Resolved! Refund

so I brought the new I phone 14 pro max and I made a deposit that I will get back on my 4th payment but I’ve heart it will go to my account not into my bank account. I’m wondering if I can get this into my bank account instead?

Sasha17 by • Level 1: Joiner
  • 969 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrade

Can I use my old phone trade in to pay for the new one instead of using it for cheaper bills?

Jaygod by • Level 1: Joiner
  • 382 Views
  • 1 replies
  • 0 kudos
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