Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

New number

HiI have taken this new contract and am struggling to remember my number has I dyslexia,Is there any I get simple number to remember please

Apple Watch

Trying to find out if my phone number I have to provide when buying Apple Watch is connected to the watch because I’m buying it for my daughter

Mish95 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Keeping SIM in new phone bought outright

I'm planning to buy a new iPhone direct from Apple but am happy to keep my existing contract, SIM etc. from my last device/tariff five years ago. (The device portion of that was paid off after 24 months.) Is there any problem with just popping the SI...

cassiel by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! New 5G SIM in 4G Phone

Hi, Would really appreciate some advice please. I have just upgraded my device and plan but kept the same O2 number. The new phone is 5G enabled but I have kept my previous 4G device. As I want to continue using my previous 4G iPhone for now, I was j...

WadeyBHA by Level 1: Joiner
  • 7 replies
  • 0 kudos


How can I transfer my o2 e-sim from my iPhone 11 Pro Max to iPhone 12 pro max?

MiM1 by Level 1: Joiner
  • 3 replies
  • 0 kudos


I missed a payment last month for both phones this is because I was told I wasn’t allowed to work so I didn’t have the full money to pay naw my phone has been cut of so I can’t fined a nother job to pay my bills

Casey18 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Upgrade Question

Hi - I am upgrading to a new phone which takes 2 weeks to deliver. At what point will the tariff change and how do I activate the new phone? Want to be sure I don't lose coverage. Thank you!

WaffleD by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Smashed my phone

Smashed my phone up badly and have tried to call o2 off another handset to request a new one but because it’s not stolen or fraud they aren’t taking my call at the moment, how do I solve this? Thank you in advance

Pascoe by Level 1: Joiner
  • 6 replies
  • 0 kudos

Bolt on

I bought a Bolt on last month and was told the unused data would carry over. It’s not showing in my allowance, and when I look at my bolt ons it tells me how much I bought, but not how much I have left. Any advice please? Thanks

fii7 by Level 1: Joiner
  • 1 replies
  • 0 kudos