Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! o2 Travel Inclusive Zone

So my current contract has the bolt on o2 Travel Inclusive Zone (which has 120 minutes and 120 texts, and data) at no extra cost, but am looking at upgrading my contract would this bolt on continue? I have noticed this bolt on isn't advertised anymor...

ddavies89 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Online order

I ordered an iPad and then got an email to say it was out of stock but online it says in stock for the iPad I ordered when will I receive my order?

Kay6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! eSIM Issue - URGENT!!!

Can anyone from O2 help me with an issue I am currently having please. I have received the iPhone 12 Pro Max today and I am unable to add my eSIM on as a cellular plan. I get the following error message.... Cellular Plan Cannont Be AddedThis code is ...

Transfer old number from giffgaff to o2

I have an active sim from o2 showing a new number I have filled in the form with PAC number and carried out a sim swap but my old number is not in use it showing on my account

Dola by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Contacts list and change tarrif

Hey. I want to change my tariff to reduce my bills and when my phone updated I lost most of my contacts

Bliss by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! PAC code

When I placed my order I gave 02 my pac code , today I've received my new SIM card , so I'm wondering how long it's going to take to transfer over , thanks

Stef2 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Issue with device

Having issue with my device its clicking random things on my my screen when I'm not even touching the phone would the fix or replace it ?

Abbie5 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! no signal xperia 10 11

I have been using a new Sony Xperia 10ii from O2 for a few days. The signal in the house is almost non existent, and patchy outdoors even near a transmitter. My previous phone (a motorola ) had a good signal in and out of the house, as does an iphone...

Willtt by Level 1: Joiner
  • 1 replies
  • 0 kudos

Sun Swap

HiI’ve got 2 numbers on my account and have asked to transfer the number from one over to the other so then it will be cancelled and I’ll just have the one account.They said it was being processed and is going to take 24 hours to do but I’m nearing t...

Transfer contract

Hi, does anyone know if I can transfer the contract of my mobile phone to my daughter as it’s for her usage and she is 20 now, she currently pays the bill

ClaireS by Level 1: Joiner
  • 1 replies
  • 0 kudos