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Phone upgrade

Dhaw
Level 1: Joiner
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Hi 

I'm thinking of paying my phone off early and upgrading, currently I use an esim so when I upgrade do I need to order a new physical sim them swap to an esim?

 

Thanks 

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MI5
Level 94: Supreme
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@Dhaw 

No, you just need to order a new esim pack or if you are on the new 360 system, you can get one in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 147156 Posts
  • 636 Topics
  • 28297 Solutions
Registered:

@Dhaw 

No, you just need to order a new esim pack or if you are on the new 360 system, you can get one in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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