Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
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  • 2 replies
  • 2 kudos

Resolved! call charge

I have been charged £47.85 plus vat £58.00 on the 17/10/2022 to Avast Do I complain to you for this charge or to Avast As I want a refund for this amount.RegardsRoger Brett

RB02 by Level 1: Joiner
  • 409 Views
  • 2 replies
  • 0 kudos

Resolved! How to find last years bill

I am in the process of doing my tax return for my business and I need to find my phone bills from April 20211 to April 2022. Where can I find this information.?

Am8492 by Level 1: Joiner
  • 356 Views
  • 1 replies
  • 0 kudos

Resolved! Wrong phone ordered

I’ve just ordered a new contact iPhone 14 I was supposed to order the pro max and have ordered the pro, is there anyway I can change this as order has been confirmed but hasn’t yet processed? Thanks

Kath3 by Level 1: Joiner
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Resolved! Contract

What consequences if I break my contact early

Johnh112 by Level 1: Joiner
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Resolved! Returns Process Timeframe

HelloI’ve decided to return my iPhone 14 pro, I will be placing an order for the 14 Pro max instead. I was told by customer service that I can only place my “re-upgrade” order once the device is showing on the system as returned. How soon after retur...

Resolved! Esim

HelloI plan to move to O2, my current phone is an iphone 11pro max.I need an esim from 02 on a sim only plan.What are my options?

nsat65 by Level 1: Joiner
  • 481 Views
  • 1 replies
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Resolved! Cancel

How do I just cancel my contract I'm not setting any new ones up etc 

Number transfer not working?

Hi there, I'm a new O2 member. Last week on Thursday I requested to have my old number kept from my previous provider. I filled out the form before 5:30 and waited. I didn't hear anything on Friday but thought I'd allow time until Tuesday just in cas...

Importing number from old provider

Did the form last Friday, told switch would happen Tuesday. Nothing happened. Phoned CS they said will chase and filled out form again, said it would be all ok within 4 hours. Nothing, can’t turn on wifi calling, can’t turn on 4g, is this the normal ...

Resolved! don't check my order

I ordered the tablet on Sunday and even today they don't approve or tell me anything.

Petru87 by Level 1: Joiner
  • 281 Views
  • 1 replies
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