Greetings,
i have been a previous customer of O2 2 years ago. After 2 years with EE which were alright but quite bad in Surrey area compared to O2. I decided to go back to O2.
i swapped my number again in January which was a bit of pain cause someone forgot to do the job properly but anyhow got the correct 1 year contra Blah blah.
and 5 days later i start having weird problems. Why i am telling you the backstory. You will find out.
So until i am talking on the phone and someone try to call me i do not receive any missed call or even the ppl who tty calling me texting me on other apps say YOUR PHONE IS SWITCHED OFF. So i noticed it says it to 3 network users and Vodafoone and EE but never to O2 users - bizarre.
Anyhow. I land in Bulgaria last wensday ( 15/02/23). I arrived no signal no internet 0 nothing.
After 3 hrs i got option to call but no internet even after a text message welcome to Bulgaria blah blah your roaming is working.
I called the support. Got the instructions did everything. But then i have INTERNET( data) but i can’t call anyone.
i reset my phone again great i can do calls agai. 10 mins later i tried to make another call “ FAILED TO CALL” it says. I also have the screenshots.
ok i said it might be my phone. Took a sim card from a friend. Put it in my phone called UK numbers Bulgarian numbers even Australian numbers.
Did it few times. Ok so it’s not the phone.
Put back my o2 card same issue again. I can’t be contacted i can’t make calls to anyone.
i have data thank god for that.
I called 7 times support nothing same automatic robotic answers. Then i said you are failing to deliver services which i am paying for. I would like pac code ( 1 month with O2). They stated you need to pay almost the full amount of the contract. Ok no problem. Can i make calls abroad? -No. Can i receive calls in UK until i am talking- NO. Technically that’s failure of providing services.
i am on monthly payment contract. The deal is great. But it’s pain abroad and even in UK. The most bizarre answer was MAYBE MY PHONE IS ON DND… the f has to do with that. My phone is on DND from 3 years 😂
Guys advice me please i can’t take it anymore with them. I spoke with other friends and they said they have same issues. Oh forgot to mention even if someone calls me on WhatsApp or Messanger or Telegram. It doesn’t come trough. It just comes as missed call.
it ain’t the phone. I took it to Apple in Bulgaria they said nothing wrong with the device!
Kind Regards ,
Martin
