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Level 2: Apprentice
Posts: 7
Registered: ‎16-08-2018
Accepted Solution

Phone unlocking

I have been waiting 4 days for a message to unlock my phone. As I have moved to a different network. Was told it would be a max of 72 hours and yet still nothing. With no service on my phone at all. This is beyond ridiculous and each time I contact o2, they make excuses and say something different each time and nothing’s being done. It’s like being held on the network, when you no longer want to stay with o2. Never recieved such poor service from any company/supplier !!
Posts: 117,578
Topics: 576
Solutions: 16,508
Registered: ‎04-04-2012

Re: Unlocking phone message

Lots of problems recently.
@EmilieT another one for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Phone unlocking

Level 2: Apprentice
Posts: 7
Registered: ‎16-08-2018

Re: Phone unlocking

I do hope that’s soon as this is really bad and I’m not sure how people are expected to be without service or phone for such a long period of time. Yet the staff seem to know nothing each time I contact them. So frustrated
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: Phone unlocking

@EmilieTis helping with specific cases on the community and will be in contact with you soon.

Level 2: Apprentice
Posts: 7
Registered: ‎16-08-2018

Re: Phone unlocking

Thanks for the replies guys : )
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: Phone unlocking

Cheers @MI5 and @jonsie for the mention slight smile

 

@Lou Thanks for sending me more info via PM, I'll get this looked into now!

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Level 2: Apprentice
Posts: 7
Registered: ‎16-08-2018

Re: Phone unlocking

Hi everyone, just to update. @EmilieT has sorted this issue for me, I’m so happy and grateful. What a star, thanks so much @EmilieT : )
Level 2: Apprentice
Posts: 7
Registered: ‎16-08-2018

Re: Phone unlocking

@jonsie @M15
Posts: 101,770
Topics: 770
Registered: ‎14-01-2013

Re: Phone unlocking

Wow what a relief @Lou Bouncy

Well done @EmilieT

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