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Phone unlocking

Lou
Level 2: Apprentice
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I have been waiting 4 days for a message to unlock my phone. As I have moved to a different network. Was told it would be a max of 72 hours and yet still nothing. With no service on my phone at all. This is beyond ridiculous and each time I contact o2, they make excuses and say something different each time and nothing’s being done. It’s like being held on the network, when you no longer want to stay with o2. Never recieved such poor service from any company/supplier !!
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Lou
Level 2: Apprentice
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Hi everyone, just to update. @EmilieT has sorted this issue for me, I’m so happy and grateful. What a star, thanks so much @EmilieT : )

View solution in original post

Message 8 of 19
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MI5
Level 94: Supreme
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Lots of problems recently.
@EmilieT another one for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 19
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jonsie
Level 94: Supreme
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Message 3 of 19
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Lou
Level 2: Apprentice
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I do hope that’s soon as this is really bad and I’m not sure how people are expected to be without service or phone for such a long period of time. Yet the staff seem to know nothing each time I contact them. So frustrated
Message 4 of 19
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jonsie
Level 94: Supreme
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@EmilieTis helping with specific cases on the community and will be in contact with you soon.

Message 5 of 19
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Lou
Level 2: Apprentice
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Thanks for the replies guys : )
Message 6 of 19
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EmilieT
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Cheers @MI5 and @jonsie for the mention slight_smile

 

@Lou Thanks for sending me more info via PM, I'll get this looked into now!

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Message 7 of 19
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Lou
Level 2: Apprentice
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Registered:
Hi everyone, just to update. @EmilieT has sorted this issue for me, I’m so happy and grateful. What a star, thanks so much @EmilieT : )
Message 8 of 19
4,334 Views

Lou
Level 2: Apprentice
  • 7 Posts
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@jonsie @M15
Message 9 of 19
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Cleoriff
Level 94: Supreme
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Wow what a relief @Lou Bouncy

Well done @EmilieT

Veritas Numquam Perit

Girl in a jacket
Message 10 of 19
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