on 26-12-2025 17:33
Hi I got a newer iPhone (17promax) for Christmas.
it was an upgrade from a 14 promax.
since putting my sim in new phone I can no longer receive calls or send and receive texts. This has been since Xmas morning. Talked to a bot who put me through to an agent. Said it can take anywhere between a few and 24 hours. Still not working.
has anyone else had the same problem?
will I be able to claim compensation since I have no phone?
on 26-12-2025 17:54
Check in your My O2 to see if you have an esim awaiting activation.