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New phone, now not working

Geebop
Level 1: Joiner
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Hi I got a newer iPhone (17promax) for Christmas.

it was an upgrade from a 14 promax. 
since putting my sim in new phone I can no longer receive calls or send and receive texts.  This has been since Xmas morning.  Talked to a bot who put me through to an agent.  Said it can take anywhere between a few and 24 hours.  Still not working.

has anyone else had the same problem?

will I be able to claim compensation since I have no phone?

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MI5
Level 94: Supreme
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@Geebop 

Check in your My O2 to see if you have an esim awaiting activation.

eSIM - How to activate  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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