Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Porting from O2 to O2

I have an expired SIM only contract with O2, via my volt package from Virgin. I can upgrade or leave 02, however the upgrades on offer are poor value. Via u switch I can get a significantly better SIM only with O2 as a new customer. So question, any ...

Apple Watch Plan

Does anyone know how quickly an apple watch plan takes to activate Info given at store when we bought our phone plan didn't tell us we needed another plan for the watch to work independently. We are going to Europe on Monday and want to get this goin...

Resolved! Apple Watch

Still I am not able to get voice and data on my Apple Watch 郎 complaints team saying that I can’t get voice and data because I didn’t get the watch from them I’ve never bought an Apple Watch from o2 and had worked perfectly fine previously.. I now ke...

O2 refund cheque bounced

I've left 02. They owe me £6. They sent me a cheque which bounced. What is going on?

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

A question about upgrading and paying off existing device plan

Hi all, I want to upgrade to a new device and will have to pay off my current device plan, which is no problem. My question is, when you upgrade to a new device, does O2 perform a credit check even if you are an existing customer? If so, is the credi...

Porting number across from another provider

When I port my number over does it go off ?

Payment issues

I have been trying to pay the outstanding amount for my iPad device. I tried 2 cards via customer services but each time the payment failed. There are no issues with my bank and they never declined the payment. There is obviously some sort of block o...

Travel bolt

I bought 3 GB zone 1 & 2 data roaming bolt while in London. Got a confirmation text that it has been added on. I am now IN Saudi Arabia and data not working. How do I make it work?

Upgrading and using Blue Light discount help!

Hi all, Can I use my Blue Light discount for upgrades and not just new lines? Furthermore, I know the website explains how to add your Blue Light discount but I find it confusing the way it is explained. Has anybody successfully added their discount ...

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