Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim will not work in new iphone 16 Pro Max

Hi, I have a problem with a new iphone I added onto my o2 account for my sister who is an existing o2 pay monthly customer like myself. I took the o2 pay monthly sim out of her old mobile (iphone 15) and put it in the new iphone 16 pro max and nothin...

Incoming calls going straight to voicemail

Hi All, I've been with O2 with the same phone number for 25 years (PAYG). Last September I signed up for a £10 pm 18m sim only deal, and keeping my number, as I was happy with my relatively new Huawei P Smart handset. About a month ago an incoming ca...

SIM upgrade

Hi I want to upgrade my SIM with the money supermarket O2 tariff but when it links from their website to O2 I do not get a prompt to upgrade the SIM as an existing customer but instead go through a process to get a new SIM card with a new number. I d...

Resolved! Changing to another contract

Hi , I'm on a £8 contact at the moment 10 months left and am wondering if I sign up to a deal Samsung has going ( phone and £17 a month with 02 ) will i have to pay off my £8 contract or does it count as a upgrade ? Thanx In advance for any clever pe...

Sim Only Upgrade Query

Hi There, I would be grateful if someone could help me, I am a current 02 customer and looking to avail of one of the summer sale 02 simplicity deals. when I try to upgrade as a current customer and request to keep my current number. As I progress th...

Resolved! Reducing my monthly payments.

How to I speak to someone from o2 about changing my monthly tariff as this month I’m nearly paying £100, which is ridiculous.

Order a new SIM only deal

Hi, I am a current O2 customer, I just ordered a new SIM only deal while logged into my account. However, upon checkout I had to be given a new number and I will receive a new SIM via the post. I'm a bit confused as previous times I have ordered a SI...

Resolved! Termination fee £138.24. £51 airtime debt

Hi I may of had a sim contract which was terminated because of missed payments. I can not remember why I would have this contract. The contract has gone to debt company lowell. I can not login to o2 website to enquire as it comes up an error. Is it u...

Got a message about change of tariff which I didn't request

Woke up to message that my direct debit being cancelled and I have requested a change of tariff , but I did not

Resolved! Pay bill

Hi I would like to pay my final bill. How ever I am unable to log into my account as I have never used tge service it wants to send me a code but I don't have an o2 phone to receive it on.

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