Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I am expecting my monthly bill to be cancelled as i have had no mobile service as told over the tele

I am expecting s refund - why have i been charged?

My phone wasn’t delivered today like it should have been

(REMOVED) This is my order number. Can you tell me when this will be delivered to store as it was meant to be today [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! How to change my number without it getting sold to scammers?

Above. I've had a ton of problems for months with my current number being targeted by scammers, almost every call I get nowadays is scammers trying to get me to sign up to stuff I neither need or want. Therefore I want to change my number and only gi...

I have one phone but seem to have two accounts - I cannot log into either

Big bundle

I had a rolling plan for £15 and then I topped up my balance thinking I could use the credit I have for the rolling plan but obviously I couldn't, so my rolling plan expired today. Now I'm trying to switch my tariff to the Big Bundle £15 and when I t...

Resolved! Free tablet

I recently upgraded to a Samsung Galaxy s25 Ultra. I filled in all the relevant forms to receive a Galaxy tablet. I have heard nothing. Last time there was a promotion like this, I was told that I didn't apply. Any thoughts?

Cannot Transfer My eSim

I am on a sim only tariff and have today bought a S25 Ultra, my esim is on my S22 Ultra. I have tried live chat but I'm in a queue. The help/support links state that I should have an option that asks to transfer the esim but there is not. On the S22 ...

Incorrect £927 Early Termination Fee + Default – Please Escalate

Hi all, I really need urgent help with an ongoing billing issue that has now led to an incorrect default on my credit file. 04/04/2025 – Ordered phone and contract via Mobile Phones Direct (MPD), to be fulfilled by O2.07/04/2025 – DPD failed delivery...

O2 Rewards Dates

With regards to O2 Rewards for PAYG Mobiles.........I've used the online management/checking screen for past 3 months earning rewards :https://payandgorewards.o2.co.uk/group/o2/home ....it says "SAVE YOUR REWARDS BY 31st MARCH or LOOSE THEM" however ...

Resolved! Moneysupermarket deal

Hello I’ve Been on moneysupermarket and 32gb is 8 per month rising to 9.60 in march.The link takes me to o2 where the nearest seems to be 40gb at 26 per month!I currently pay 12 per month for 10gb. The money supermarket deal seems to want me to chang...

O2

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