Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Forgot password

I’ve forgot myself password and then put my security question answer in then it’s saying I’m wrong when I no it’s not

Beksyar87 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No service after porting

Hello, I recently ported my number from Virgin to O2. I noticed that the Virgin sim got deactivated this morning (2 Aug) so I switched over to my O2 sim. It worked till around 4pm today and then it stopped working. I tried restarting my mobile a few ...

vk18 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Transfer my number - provided PAC code when signing up

@O2Lisa Is it possible to confirm whether my number is being ported across? I entered the PAC code when signing up and I have just activated myO2 SIM but there has been no mention of my number coming across. ThanksRita

rcrane by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Disconnected

Hi. Been cut off this morning, I’ve now payed the outstanding amount. When will my phone go back on ?

K500monel by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Hi there , I would like to upgrade my account and when I would like to pay in finally my card always declined but I don’t know why because today I paid with my all account . Thank for your help

Eszter87 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data sharing

Can I share my plan with my daughter by adding her number to my account?

TheSonj by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Non use of tablet.

I have not used my tablet for 2 years now yet despite requests to shut down my account, every month o2 are taking Airtime payments off me. How can I stop this happening please?

Helen51 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Leaving o2

Am planning to leave o2, There is an outstanding of £380 for device pending so if i port my number to another carrier now, After 14 days do i need to pay full outstanding amount or device money ll deduct every month like now. (Same like sky mobile sy...

Sam011 by Level 2: Apprentice
  • 1 replies
  • 0 kudos

Resolved! Blue light

Where can i enter my blue light code please?

pappsy1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! cancel my account

i am overseas and need to cancel my contract and pay the remaining balance off my account