Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Stuck in credit check - U-Switch deal

Hello! I’m in the process of trying to get a sim only deal from U-Switch (32GB for £8), however my order seems to get stuck in the credit check. I’ve had to submit the order twice now, as every single time so far I’ve submitted it, got the email abou...

Credit check that’s taken over 24 hours

Hi, I just wanted to check when I expect to receive confirmation on the credit check, I got an email from the credit check team saying they will review my application and get back to me within 24 hours - which has now past. Please help.

Resolved! O2 offer pre-order S25 ULTRA & gets buds pro3 for £20

Hi everyone. Today I pre-ordered the Samsung S25 ULTRA and as part of that deal it said if you reorder this phone now we will send you a voucher code to get the Samsung Galaxy Buds 3 pro for £20. Now my order has gone through successfully and I've be...

Sim only upgrade from uswitch

My current deal has just expired and I’d like to upgrade to a deal I’ve found on uswitch. Last time I done this I could select an option where I could upgrade my existing deal, but this time when I go to checkout, it’s just going through as a new dea...

Transferring numbers

Looking for any help regarding transferring my current O2 12 month sim only number (coming to an end) to a different O2 12 month sim only deal. I did order the new sim only deal but had a nightmare trying to transfer my number, the process didn’t see...

Voicemail - maximum message length

Hello, I had my voicemail set up to have a maximum of 4 minutes for anyone leaving a voice message. There was also a helpful warning for anyone leaving a message that there was 10 seconds left at about 3 minutes 50 seconds. Now the maximum length has...

Resolved! No signal

Hi all, upgraded my phone and received the new one yesterday. Transferred everything across and it created an eSIM. Since then, I have no signal and unable to access my phone number. As a result I can’t access My O2 as it requires a code sent to my n...

April 2025 Price Increase

Hi there,I received the price increase email on 2 Feb notifying the £1.80 price increase to my sim only contract per month. I'm slightly outside the 30 day window specified in the email, but before being moved to the new contract terms on 9th March, ...

Resolved! CANCELLED CONTRACT LAST MONTH AND MOVED TO TESCO MOBILE . TELEFONICA HAVE TAKEN DIRECT DEBIT OUT O

Cancelled contract with o2 and moved to Tesco mobile . Telefonica have taken direct debit for January. I want my money returned. Contacted customer services but there English was difficult to understand on a poor line { o2 run Tesco } which then fail...

USwitch deals now not letting existing customers switch.

I have been a O2 customer for over twenty years and always get the best deals. Soon as O2 put up my bills I used to get a cheaper deal via USwitch, as an existing customer which was an option when they sent you to the O2 site.Last year I didn’t bothe...

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