Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Help required. O2 Switch up Mess!

Can someone help!I recently completed an O2 switch up, returned my old device and then received the notification that the device was returned successfully to O2, however my bill still shows this old device on my account and I am still being charged f...

New number

Hi, I have an existing 02 pay monthly which is out of contract.I have started a new pay monthly via Virgin media/O2. Both show on my O2 account.I would like to keep my original number but I'm unsure what to do next.

Apple Watch Ultra 3

Quick question and I know the knowledgeable folks in this forum will be able to help. Essentially, a few years back I ordered an Apple Watch from O2 with a data plan inc. It arrived and I set it up but little did I know that it had created an additio...

Resolved! Change phone number

Hubby and I have ported our old number to O2 but cannot change it on the iphone The correct number shows when we make calls but can't update the info on the phone settings

Resolved! port your number over from another provider

how long does it take to port your number over from another provider

Over two hours on Facebook.

I've just spent over two hours on Facebook trying to get my sim cancelled only to be told I now have to ring up to do it. I no longer have access to a phone so cant ring. Where can I complain about this clown show that is 02 customer service?

Cancelling my airtime plane

So with the email I received regarding the price rises and switch up changes. It stated on the email that I can cancel my airtime plan without having to pay the early termination charges. Do I have to call O2 to cancel my airtime plan or can I use th...

ordering a new sim without being able to use phone without a sim

title says it all I signed up with pay monthy with esim then my phone broke. unfortunatly this means i cant use my old number to access google play because it'll send the unlock code to my old number which i cant access without the o2 app. any sugges...

Resolved! Re: EveryoneChinese Voicemails

@Anno78 I know the network either can't or won't do anything, but you should block/report ALL spam calls/texts.

Being scammed by Switch Up!!

Recently done a switch up from my iPhone 16 Pro Max to the 17pro max done the switch up in store (pre order day), every thing was fine. Was supposed to get a return envelope but after waiting around 5 days after collecting my 17 pro max I decided I w...

O2

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