Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 392835 Views
  • 2 replies
  • 2 kudos

Leaving O2 - Does the PAC code take just the number or full details from existing contract?

I’m thinking about leaving o2 since finding better deals with other providers, and am wondering about if the PAC is just solely for the number or the full details linked or the o2 contract. My current contract is under my step father’s name but i’ve ...

Switch Up - Return & Processing

Another day another O2 issue... Returned my old device on the 7th for Switchup and it still hasn't been processed. Called Likewize and been told it hasn't been received, when I give them the tracking number they then change their story and tell me it...

garetc by Level 10: Inspirational
  • 223 Views
  • 4 replies
  • 0 kudos

O2 Switch UP - Early Upgrade Fee??

I can use O2 Switch Up from today.But after looking at the website and adding a phone to my basket etc, It says I need to pay an early upgrade fee. What on earth is this? I have never had this "fee" before. Not as far as I know anyway. I have paid £1...

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Nagasaki by Level 1: Joiner
  • 546 Views
  • 11 replies
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Refund / End of contract

I have ended my contract and have been notified that a refund is due.However, I am unable to login in to myO2 app which throws an error each time.How am I supposed to receive this refund? My direct debit has been cancelled already.. It seems impossib...

G4RFY by Level 1: Joiner
  • 202 Views
  • 2 replies
  • 0 kudos

0303 call

Will I be charged for an 0303 call

Sally59 by Level 1: Joiner
  • 83 Views
  • 1 replies
  • 0 kudos

Apple Watch 5G?

I have an Apple Watch Ultra 3 (not purchased from O2) with an O2 data plan. The Ultra 3 supports 5G but I have never got 5G on it even in strong 5G areas. Does O2 support 5G on the Apple Watch yet?

ACH68 by Level 1: Joiner
  • 1449 Views
  • 16 replies
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Incorrect default

I discovered in September that an incorrect default had been added to my account by o2 for August. This was due to them cancelling my contract in error so having to set up a payment plan standing order, which had been working fine until this point. I...

Milly1411 by Level 1: Joiner
  • 149 Views
  • 3 replies
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Resolved! Termination charges

Hi,Has anyone who exercised their right to cancel airtime plan with no fees due to incoming price increases received final bill with termination fees? I received email stating I can leave early, text STAC as I wanted to change my number, have now rec...

Help1233 by Level 1: Joiner
  • 326 Views
  • 5 replies
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How to port my mobile number over to a new o2 contract

Took out a pretty great contract with Samsung, was half the price per month for a new contract on an S25 in comparison to what O2 were offering. My old phone had just broken too so was in a bit of a rush! Thing is, I've been an O2 customer for 20 yea...

HannahHob by Level 1: Joiner
  • 486 Views
  • 5 replies
  • 0 kudos

02 price increase April 26 need help

  Hi there I am 35 year old Autistic Male! Last October I bought iPhone 16 pro Max 256GB silver £36 months contract! I got email regarding price increase April 2026 29th October 30 days I can leave 02 airtime plan but keep paying device plan monthly ...

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ITFCJosh by Level 4: Observant
  • 1174 Views
  • 30 replies
  • 0 kudos