Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Noo service for 10 hours - unable to get through to anyone to discuss any compensation

Hi everyone, On 17 June, I attempted to switch my number from Three to O2 using a PAC. Three disconnected my number around 12:30pm, but O2 didn’t activate it until around 10:30pm — leaving me without proper service for almost 10 hours. During that ti...

Resolved! Splitting from my partner

I have been paying my partner's monthly bill but we have now split and she wants to start paying for this herself. How do we go about doing this?

Resolved! Paying for an insurance claim having had a smashing time with a screen on my Pixel 7

Above. A few months ago I kind of smashed my screen on my Pixel 7 in a fit of rage, I need to get it fixed but I don't know how without a £30 excess via an insurance claim. How would I do the insurance claim? In Store or online?

Phone return incorrectly processed

I have an o2 contract with o2 Switch Up so I can upgrade for free and get a new phone when I ask. On 16/12/2024 I requested a new phone and it came but it didn’t have enough memory so I couldn’t use it. I rang o2 immediately and requested a return. T...

Resolved! Need to pay £40 off for this month's contract/airtime and they won't let me do it online

Topic. I don't have the patience for the non UK call centre staffed by Martians, would there be a way to do it?

Resolved! Unlocking a IPhone 6 which is out of contract

Called 202 and was informed I would receive a code within 72 hours. Of course no code received after waiting 3 weeks!Called again 5 days ago and customer services said they will fill in a form and within 72 hours I would receive a code - surprise sur...

Charge to Mobile

Hasn't been working since January this year - been back and forth with o2 customer service the whole time. they raised the limit, they put a bar on it and took it off to see if that helped - they said my account needed to be 4 months old, then 6 mont...

Resolved! 1st Bill

I took out a new contract with o2 via a 3rd party after being on a sim only deal, I have been charged my new monthly fee plus a month in advance, so £21x2 for the 1st bill. Has anybody had the same experience? I have been with o2 a long time and neve...

Offer at sign up missing from bill

I just used switch up to get a Samsung S25U. While sat in the O2 store with the lady putting the order in it popped up with a message saying I would get 100% off my airtime plan for 6 months. Has anyone had or hard of offers like that? At any rate I ...

Resolved! How do I cancel my bolt ons

How do I cancel my bolt ons

O2

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