Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 250475 Views
  • 2 replies
  • 2 kudos

Resolved! travelling abroad

I am going to Poland on the 25th March and staying until the 7th April....what is the best way to keep my data charges down to a minimum whilst there ?? thanks

MARK93 by Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos

Resolved! Monthly charges

As my contract is expired, should I not see a drop in my monthly bill.Is it not just the airtime plan I could be paying for ? My bills were usually around the £34 to £38 mark.With my contract finished my latest bill is £34.Is that correct ?

camol123 by Level 1: Joiner
  • 274 Views
  • 2 replies
  • 0 kudos

Resolved! how do I know if message is scam or not

Received message couldn't deduct latest bill from registered payment method. Visit web address to resolve issue and avoid sim termination. But on my account says bill issued 8th March payment due 24. nothing about an issue with payment.

Petunia22 by Level 1: Joiner
  • 170 Views
  • 1 replies
  • 0 kudos

Sim not provisioned

Hi, Can someone help...o2 is incredibly difficult to reach! My sim suddenly stopped working with repeated 'sim not provisioned' notifications. It has been 4 days. I have really struggled to access any form of support as I have no Internet or ability ...

Maya4 by Level 1: Joiner
  • 200 Views
  • 2 replies
  • 0 kudos

Congestion

Hi all,Anyone got any tips on how to deal with bad congestion? I live in a small ish town and in a lot of areas I can’t make a call, send a text or use data despite having very good signal (3-4 bars of 4G/ 5G).I have heard other people complain about...

RGD by Level 1: Joiner
  • 300 Views
  • 5 replies
  • 0 kudos

My basket vanished after paying upfront cost

Hello I paid the upfront fee confirmed payment on banking app which shows as being taken out and the screen froze and now basket has vanished. I have received contract info but nothing else

Resolved! Switch Up Online - Not working

Not sure if anyone has had this happen and what the outcome was after contacting O2 (they really dont have a clue at the minute so need to keep trying until I get someone clued up) Im trying to do Switchup online as its easier with work to do online ...

CorGre by Level 2: Apprentice
  • 2066 Views
  • 31 replies
  • 0 kudos

Resolved! Keep getting bills even though my contact ended months ago

My SIM for monthly data and texts stopped working a few months ago . As it seemed impossible to get in touch with O2 to get another SIM I very angrily cancelled the direct debit which obviously was stupid. I went in person to a O2 shop to pay what I ...

SB1967 by Level 1: Joiner
  • 623 Views
  • 7 replies
  • 0 kudos

Denied 02 switch up

Hi, I am looking for advice. I have just tried to switch up in store and got an error stating "you have reached the maximum number of pay monthly contracts allowed at any one time". I have seven lines on my account, have been with o2 for a very long ...

Russ7 by Level 1: Joiner
  • 1822 Views
  • 11 replies
  • 1 kudos