Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...
I recently switched from an iPhone 15 pro to an S25 (which I'm now rather regretting!), and after multiple calls and assurances from O2 that the situation will be resolved, am still getting charged for the phone that I have been told was received in ...
Hi all, I am currently a Pay Monthly customer and have a year left on my contract. I am wanting to purchase out my device plan to give to a member of my family whilst also pre-ordering my next device on a new plus plan. Is it possible to: a) Pre-orde...
For two days, my phone has been unable to send or recieve calls. I have removed my sim, I have restored my network settings, my phone is up to date and it is still not working. Texts are are sending WiFi and data is working
Hi All Using my refresh upgrade/swop for the first time, what the best ( less painful ) way of returning phone? Can I return my old handset in store ? This feels the safest. Or is it all automatic once new handset ships? Does all the returns packages...
i ordered airpods 4 with pay monthly. they took £45 upfront and my credit score went thru. i received an email saying we need to take a look at your application please hold tight we'll be back within 24h. it's been 3 days and no email i can't even tr...
I don't really need to type much explanitory text here. Let me just show you my support chat records and you can see all the fun and games for yourself... Welcome to O2. Someone will be with you soon.You're through to 'O2 : Aju'Aju: Hi I'm O2 : Aju. ...
Hi, Just wondering what the date will be when O2 customers with Switch Up can place their orders? Thank you!
I’m not sure where to turn- I received an email from 02 on Friday 20th June 2025 letting me know my contracts were being disconnected inmediately on the same day (I have 3 contracts) so all 3 were being disconnected- just a day before (19th June 2025...
I have had my mobile account and number for 15 years, On Tuesday 9th Sep this week my account was abruptly disconnected without any warning. When i tried to call O2 a number of times i was told that the customer representative was not authorized to d...
So at the start of September I Chose to upgrade my sim only package, going to an unlimited data one. I requested a new sim as I wanted to get a physical one rather than the esim I had been using since my previous phone was stolen., and it duly arrive...
