Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! new SIM?

I just had a call from 020 4631 2912 to say I am being sent a new sim due to the merger of O2 and Virgin. Is this a legitimate call?

Resolved! Activating my new Iphone 17 pro

My new esim is apparently activated, but I haven't got a connection to o2, can you help?

Unable to Switch Up After O2 Cancelled Pre-Order - "Maximum Pay Monthly Contracts" Error

Hi everyone, I'm hoping someone here might have experienced something similar or can offer some advice, as I'm hitting a brick wall with O2. I tried to do a "Switch Up" online on July 10th to pre-order the Samsung Z Flip 7. Everything seemed to go th...

extra charges

Can you plz put a block on all extra charges going through my phone number plx

Resolved! Media Messages

HiDoes anybody know if i can get a copy from O2 of any media messages ive sent from 2 Aug till now ?Thanks

Proof of purchase invoice needed

I need a proof of purchase invoice for number ***********, how can I get this? I need it to claim my free gift. kind regards ****** ***** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! £3 a month increase because I was a virgin customer

Has anyone else been hit with this new addition just because?

Phoned O2, wish I never

I am writing thisto express my profound disappointment and dismay regarding my recent experience with your customer service. As a loyal customer of Virgin Media, and subsequently O2, for approximately 20 years, my recent phone call has not only left ...

Resolved! Sony

I’ve noticed my daughter has £160 in charges on her phone bill for something called Sony yet we don’t have anything Sony in our house, we have no accounts how do I get this cancelled

New Apple Watch Order

So trying to preorder the new Apple Watch Series 11 proceed through and select number to link to, then it gets to the end and before I can confirm the order it pops up an error saying something like error encountered. Then when I look at the page for...

O2

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