Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

A question about upgrading and paying off existing device plan

Hi all, I want to upgrade to a new device and will have to pay off my current device plan, which is no problem. My question is, when you upgrade to a new device, does O2 perform a credit check even if you are an existing customer? If so, is the credi...

Porting number across from another provider

When I port my number over does it go off ?

Payment issues

I have been trying to pay the outstanding amount for my iPad device. I tried 2 cards via customer services but each time the payment failed. There are no issues with my bank and they never declined the payment. There is obviously some sort of block o...

Travel bolt

I bought 3 GB zone 1 & 2 data roaming bolt while in London. Got a confirmation text that it has been added on. I am now IN Saudi Arabia and data not working. How do I make it work?

Upgrading and using Blue Light discount help!

Hi all, Can I use my Blue Light discount for upgrades and not just new lines? Furthermore, I know the website explains how to add your Blue Light discount but I find it confusing the way it is explained. Has anybody successfully added their discount ...

Can't add data bolt on

HeyMyO2 no longer includes the option of adding a data bolt on. It has travel / messaging / other bolt ons only. Also the 'start a conversation' on the app crashes and won't work for me. Is there any reason for this?

How to delete myself from this grup

As the above says please. Thanks

Resolved! Struggling to upgrade

I have 8 lines on my O2 account I am trying to upgrade an existing line after paying off my current device plan off in full.Once I paid my online account is telling me I am good to upgrade but everytime I do so I get a message back stating my applica...

Pay monthly

Hi all so looking for some advice.i ordered a phone through 3rd party seller under a month ago. Passed all credit checks phone was sent out. Upon receiving the phone I noticed couldn’t get the sim to work so contacted them to inform them and was told...

Hi!!

I’m finding the price of a full phone and watch monthly contract extortionate I’m looking to purchase an iPhone from Apple direct and switch my pay monthly phone contract to a pay monthly SIM only, can I still have my watch, and upgrade the watch whe...

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