Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...
Hi I was due a switch up in November but didnt do it as I was waiting for the phone I want to drop down in price. I understand its changing on the 22nd January does this mean if I dont use my switch up that was due in November by the 22nd January tha...
Hi I’m travling turkey I wanted to know if I can use my calls and deta in turkey or is it chargeable?
just had a new phone and sim card, popped sim card into my new phone and it won't activate, can't make phone calls as it says not registered to network. help
Hi, O2 mistakenly cut off my number during a system update.I have been through the Ombudsman process but O2 would not agree to the Ombudsman resolution.I have since been through the Resolutions complaints procedure as also agreed with the Ombudsman a...
I live in DH8, County Durham. For the past couple of months my signal runs slow or is nonexistent. Its a poor service from O2, no communication from them so I’m left in the dark. Without Virgin media I don’t think I would have had internet access at ...
I left O2 a couple of months ago. Everything was paid off, but for the last couple of months, I’ve been receiving an email saying I’m in credit. Unfortunately, the My O2 app doesn’t work for me anymore, as I have no products. The AI chat isn’t helpfu...
Hi all - my account was impersonated 1st December during the night and I woke up to “welcome to o2 emails” realising 3/4 extra esims on my account. Phoned o2 and my account was instantly blocked and an investigation started. Unfortunately it’s now th...
how long to swap number from pay as you go to pay monthly
Hi All, firstly I appreciate this is customer-customer, as such i'm looking for advise, I appreciate getting frustrated in here will solve nothing, so i'm absolutely here in good faith.Very long story short, with the changing of switch up T+C's I opt...
My sister in law received a red notice of Cancellation today, as she is in her late 70's and lost her husband last month it is already a difficult time. On reading the letter it seems that she owes £18.88, But her current direct debit it just over £1...
