Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 249009 Views
  • 2 replies
  • 2 kudos

Resolved! Termination fee fake information

I spoke to an agent on the app who said I would only have to pay the settlement for the device plan to leave O2 which was £159 and I confirmed it with them many times. And they also wrote ‘There are no early termination charges for ending your Airtim...

Cv1 by Level 1: Joiner
  • 370 Views
  • 7 replies
  • 0 kudos

Resolved! Employee discount

How do I add employee discount . I have the codes etc 

JC62 by Level 1: Joiner
  • 125 Views
  • 1 replies
  • 0 kudos

E-SIM Catch 22 situation

Imagine a situation where you are porting in a number. You have ordered an E-SIMThe number gets portedThe QR code you need to activate the E-SIM is on your online account. But to get in on the web or the app it wants to send a verification text to a ...

WhizzKid by Level 1: Joiner
  • 1002 Views
  • 6 replies
  • 0 kudos

Resolved! O2 Travel Bolt On - Zone 2

Hi, I have some questions re. O2 Travel Bolt On - Zone 2. 1. If someone from the UK text me or try to call me while I'm in Zone 2, will I receive them? 2. Will the texter/caller in the UK be charged any extra?3. Will I be able to call the numbers wit...

YKSK by Level 1: Joiner
  • 520 Views
  • 5 replies
  • 0 kudos

Resolved! Does Unlimited UK minutes apply to EU zones?

I am on a Pay Monthly plan with 20 GB data, unlimited UK minutes and unlimited UK texts. From the help guides, I understand if I am in the EU that my allowance in the UK will apply to the EU countries. However I have noted I’ve been billed for callin...

Shaniz by Level 1: Joiner
  • 218 Views
  • 2 replies
  • 0 kudos

Resolved! A call from virgin

Hi ,i had a call today from someone saying that virgin would be blocking my sim card. they did not refer to me using my name so i hung up, so i dont know wether my card is going to be blocked or not . If it was a genuine call why is my sim being bloc...

Resolved! Another day, another O2 airpods failure

 just gonna leave this here, pretty sure they are sending out the blank template for voucher codes now for the latest apple promo.And yes my lad tried the code, no.. it doesn't work.I assume virgin media now controls customer service as recently o2 h...

1000004545.jpg
viridis by Level 56: Guvnor
  • 616 Views
  • 12 replies
  • 0 kudos

Resolved! Leaving contract early and porting number out due to contract changes

We just received emails for two of our sim-only accounts that are still in their minimum term. The emails state that we can cancel our contracts in the next 30 days by contacting O2. We texted INFO to 85075 but it still shows the remaining early term...

vrp by Level 1: Joiner
  • 1056 Views
  • 10 replies
  • 0 kudos

I can't make calls or send texts

I have moved to O2 pay monthly sim only yesterday from Vodafone. Yesterday I did not make any call. Today I could not make calls and send taxts. Can anyone please tell what could be the problem ThanksSaaj

Saaj by Level 1: Joiner
  • 125 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling Sim Only

Hi, I moved over to O2 in November 2024 on a pay monthly SIM only deal for 24 months. Since moving over my signal is terrible where I live to the point where I cannot make or receive phone calls in the house without it cutting out or depending which ...

AlexP152 by Level 1: Joiner
  • 313 Views
  • 4 replies
  • 0 kudos