Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgraded and disney plus extra

I am existing o2 customer with disney plus as paying extra. I upgraded yesterday and wanted to pick free disney 6 months for extra with upgrade but it's not appearing in drop down list of extra options. Is this because I already have disney and how d...

Resolved! purchased sim only card yesterday, looking to add so I can multi save

Purchased sim only deal yesterday, looking to add number to multi save How

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Changing airtime plan

I’m paying too much for what I use on my airtime plan (using 5% of the total amount each month. I can’t remember why - maybe I thought I’d be using more than I do? When I look at my options under ‘change tarriff’, the only options are basically the s...

Resolved! O2 offer pre-order S25 ULTRA & gets buds pro3 for £20

Hi everyone. Today I pre-ordered the Samsung S25 ULTRA and as part of that deal it said if you reorder this phone now we will send you a voucher code to get the Samsung Galaxy Buds 3 pro for £20. Now my order has gone through successfully and I've be...

Resolved! Getting a new sim plan

When I upgrade my sim only plan can I just keep the SIM card that I already have in my phone

Incorrect disconnection

Hello, I recently rang up to cancel a no longer required SIM card. The customer service rep has somehow made an absolute mess of it and cancelled the number I was ringing from (despite this being a separate O2 account and having passed through all th...

Resolved! PAC code nightmare

I just want to cancel my subscription and get a PAC code, spent half a day but cannot get one out of O2, always a different department or we'll call you back later with one, what happened to the 2 hours max to give me a code that ofcom says they shou...

Resolved! How can I receive calls when outside the UK

I'm in Aus and need to receive a call on my UK number ...how can I facilitate this. I'm confused about roaming... help:)

Resolved! Cancelling my contract and notice period and PAC.

Hi everyone,**I'm looking for some guidance on leaving O2 as my SIM-only contract is due to end on the 10th of June. I've read the guide on how to cancel, but I'm still a bit confused.Do I need to give 30 days' notice, or can I simply request my PAC ...

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