Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Device and air plan

Hi, I have a virgin contract and it includes a sim. I tried to cancel it but because I'm part way through it's going to cost me alot and I will lose half my Internet speed. So now I am getting a device and airtime plan. So my question is at the end o...

Resolved! Coming to the end of a contract

Hello all, I feel I'm being incredibly dim here but can't seem to find the right guidance on the website. My 24 month contract (airtime + phone) is finishing on the 2nd March. I want to move to a sim only deal as the phone is still ok. The deals via ...

we couldn't process your payment

I'm trying to order a SIM only contract, but when I type in my card details, to process the transaction-I get this message. we're sorry we've been unable to process your transaction please try again later. No matter how many cards I use, or different...

Resolved! How Long Do Refunds Take?

Ordered a phone on Wednesday, realised I ordered the wrong model. Contact O2 and was told to refuse it. Refused it on Thursday, has been sat in the local depot since Friday. Isn't it supposed to be being returned to O2? How long does it take to get a...

Accidental international call - no refund offered

My partner who is from South Africa had to make an urgent call home for an emergency and needed to use my phone to do this. Obviously usually we would call over wifi using WhatsApp for this. For whatever reason on this occasion, the WiFi disconnected...

Resolved! Phone bill

I would like my phones back till the 29th next week as they have a bar and willpay the outstanding balance next week

Resolved! Voicemail says it's full when it is in fact empty

I allowed my voicemail to become full. I then emptied it. Having done so callers were still being told it was full and messages could not be left. I was told by O2 that it was a device issue. I had a Google Pixel at that point. I upgraded my phone to...

Resolved! suspected spam

Hi,I had a few phone calls from ppl asking me why I rang them but I never did. I did not report that as it was only few times.today I was informed by my colleague that my number is showing as suspected spam.what can I do to stop it?I would like to ke...

REFUND

Hi there! Does anyone know how long does take a refund back? It is been longer then 7 working days and still didn't received any money back after they cancelled my order.

Resolved! Struggles using phone abroad

I'm in a 'Zone 3' country (Andorra) and trying to use my phone here has a been a nightmare. One of the big issues has been logging onto the app or website - you get a text with the code to enter but by the time the code arrives it has already expired...

O2

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