Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

No network on phone

Phone saying satellite only

Data usage

I am worried and angry with O2 in the past one month. Been told my data has finished even though my browsing and data consumption has been the same or decreased. This month I have turned off all apps expect for mail, phone, wallet and once in a while...

Help Needed - Incorrect Default on My Credit File

Hi everyone,I'm looking for advice regarding a frustrating situation with my O2 account and a default that has appeared on my credit file.I originally received a letter from Lowell Financial claiming I owed money to O2. As far as I’m aware, the O2 ac...

I want to return my Samsung Tab A9+

Hi, Last week I took a iPhone 16 pro max on Pay monthly contract on my current sim and a Samsung Tab A9+(pay monthly) with a new broadband sim. However, I am not happy with the performance of that A9+ so I want to return it. Do I have to keep the new...

Offer at sign up missing from bill

I just used switch up to get a Samsung S25U. While sat in the O2 store with the lady putting the order in it popped up with a message saying I would get 100% off my airtime plan for 6 months. Has anyone had or hard of offers like that? At any rate I ...

Resolved! Question about call to change password from a scammer and creating an account after attempted scam

Someone called me today saying they're from O2 and that they're sending a new sim as my current one would be blocked in about two days. I just needed to read a code from O2 so they could send it, which I stupidly did. They then hung up. Thing is I cr...

Resolved! URGENT - I CANT RETURN MY DEVICE WITHIN THE 14 DAY RETURN POLICY

Hi guys, I bought a phone and contract with o2 on 8th march, i then seen a better deal with vodafone after i already made the purchase with o2, so i decided to pac code transfer my number over to my new vodafone, in turn cancelling my o2 contract, an...

New contract

My current O2 contract has expired. I have spotted a deal on the O2 network but via a third party company (much cheaper than upgrading via O2)!What is the best way to go about keeping my old number. Do I need to cancel my old (expired) contract, ask ...

Resolved! Upgrade options

I'm at the end of my current contract and I intend to upgrade to an iPhone 16 pro max from an iPhone 11. I am a pay monthly customer with an airtime plan.I want to keep all my current sim data but would prefer to have a new sim.Does the upgrade autom...

Resolved! travelling abroad

I am going to Poland on the 25th March and staying until the 7th April....what is the best way to keep my data charges down to a minimum whilst there ?? thanks

O2

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