Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18732 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188066 Views
  • 2 replies
  • 2 kudos

Double charged by O2

Hi there,The last few months, I’ve been charged twice for all in app purchases. Apple Pay charges my bank account, and the exact same charge gets added to my tariff and is shown on my “things you’ve bought” section in the “My 02” app.I have notified ...

My bill

I pay monthly and have done for years with the same number but cannot access my bill and it won’t let me join my o2

Phone Bill

To whom it may concern, I see that 02 have activated my Sim only account again? I am wanting to know why? As I am in arrears on this account already and 02 have shut the account down because the bill wasn't paid ,and all of a sudden now it back up an...

Two accounts, I want to keep one, cancel the other

Hi there, I'm out of contract on number A. I started a new contract and I was assigned number B I wish to cancel contract on number A and move this number to the new contract. I tried requesting a pac code, I used it, but it didn't work. I tried twic...

spinal2k by Level 1: Joiner
  • 100 Views
  • 1 replies
  • 0 kudos

False credit report

For the past few months, I've been dealing with a serious issue on my O2 account. There's an incorrect default and missed payment listed that shouldn't be there. I've spent countless hours on the phone, frustratedly transferred between different agen...

Multiple contracts, how to cancel without paying

Hi I'm paying for two different contracts with different numbers and phones. I ordered a upgrade for the Samsung Galaxy S24 Ultra but instead I got the apple IPhone 15 Pro Max. I've returned the wrong order and got the right one but now I'm paying fo...