Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancelled sim but cant see device plan

Hi last month I cancelled the sim part of a galaxy book pro 3 I bought Mar 2023, I can see the monthly data plan I had to take for this device has now been cancelled as of today but now I can not see details of what is left to pay off the galaxy book...

Upgrading phone

I have upgraded my phone paid the upfront cost had the security check and have the contract email What I don't have is an email telling me when it will be delivered.Where do I go from here?

Resolved! "Bring my number" to wrong sim!

I requested my PAC from previous provider, and thought i requested to transfer my number to my new o2 sim, but when i checked the account this morning, my old number has been attached to my mums line, and her number has gone. Is it fixable that my mu...

Wrong phone number

I am new to 02. I ordered a phone yesterday but I’ve put a wrong digit for my current number. I need to change it so I can get delivery detail I have tried changing it on my 92 app but it’s not letting me

Data usage

How can I find my CURRENT data usage. I cant see how to do it anywhere. Thank you.

Resolved! New phone contract

Hi, I’ve just purchased a new phone as a new customer and chosen to transfer my number from a prior contract set up by my parents. Am I able to use the original contract that they pay for until Christmas, and then transfer my number to the new phone?...

Transferring existing o2 number to new o2 contract

Hi I am a current o2 customer and my contract runs out in a couple of days. The upgrade options weren’t great , so instead I have ordered a new sim only contract via my account. However, it’s looks like it will have a new phone number. I haven’t canc...

Device plan

Up untill 4 months ago I could make payments towards my device but now it won't let me. It says that there is an error.

Texts on my phone (Motorola Moto G5) not coming in till a long time after...

Above. I needed a text with an OTAC this morning, I had to request it twice before I actually got the text with the code, this isn't unique to this morning either, quite often, important texts with OTAC codes and other stuff take ages to come. OK yea...

My 02 Account

Hi Just a quick querie Normally my 02 data is 20GB but it has gone up to 30GB I'm not Complaining any reason why it has gone up 10% Matt

O2

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