cancel
Showing results for 
Search instead for 
Did you mean: 

Phone unlocking

Lou
Level 2: Apprentice
  • 7 Posts
  • 2 Topics
  • 1 Solutions
Registered:
I have been waiting 4 days for a message to unlock my phone. As I have moved to a different network. Was told it would be a max of 72 hours and yet still nothing. With no service on my phone at all. This is beyond ridiculous and each time I contact o2, they make excuses and say something different each time and nothing’s being done. It’s like being held on the network, when you no longer want to stay with o2. Never recieved such poor service from any company/supplier !!
Message 1 of 19
4,143 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Lou
Level 2: Apprentice
  • 7 Posts
  • 2 Topics
  • 1 Solutions
Registered:
Hi everyone, just to update. @EmilieT has sorted this issue for me, I’m so happy and grateful. What a star, thanks so much @EmilieT : )

View solution in original post

Message 8 of 19
3,773 Views
18 REPLIES 18

MI5
Level 94: Supreme
  • 128205 Posts
  • 614 Topics
  • 22518 Solutions
Registered:
Lots of problems recently.
@EmilieT another one for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 19
3,871 Views

jonsie
Level 94: Supreme
  • 87338 Posts
  • 596 Topics
  • 5297 Solutions
Registered:

Lots of posts on this, we are waiting for some feedback from admin @EmilieT

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 3 of 19
3,860 Views

Lou
Level 2: Apprentice
  • 7 Posts
  • 2 Topics
  • 1 Solutions
Registered:
I do hope that’s soon as this is really bad and I’m not sure how people are expected to be without service or phone for such a long period of time. Yet the staff seem to know nothing each time I contact them. So frustrated
Message 4 of 19
3,852 Views

jonsie
Level 94: Supreme
  • 87338 Posts
  • 596 Topics
  • 5297 Solutions
Registered:

@EmilieTis helping with specific cases on the community and will be in contact with you soon.

2020-Awards-jonsie5695219-2




O2 Social Media

SM IconsTwitter

Instagram

Facebook




Message 5 of 19
3,845 Views

Lou
Level 2: Apprentice
  • 7 Posts
  • 2 Topics
  • 1 Solutions
Registered:
Thanks for the replies guys : )
Message 6 of 19
3,806 Views

EmilieT
  • 5427 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Cheers @MI5 and @jonsie for the mention slight_smile

 

@Lou Thanks for sending me more info via PM, I'll get this looked into now!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 7 of 19
3,801 Views

Lou
Level 2: Apprentice
  • 7 Posts
  • 2 Topics
  • 1 Solutions
Registered:
Hi everyone, just to update. @EmilieT has sorted this issue for me, I’m so happy and grateful. What a star, thanks so much @EmilieT : )
Message 8 of 19
3,774 Views

Lou
Level 2: Apprentice
  • 7 Posts
  • 2 Topics
  • 1 Solutions
Registered:
@jonsie @M15
Message 9 of 19
3,772 Views

Cleoriff
Level 94: Supreme
  • 112496 Posts
  • 801 Topics
  • 6704 Solutions
Registered:

Wow what a relief @Lou Bouncy

Well done @EmilieT

Veritas Numquam Perit

Girl in a jacket
Message 10 of 19
3,768 Views