Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Why can you never get through to anyone at O2?

Waiting on Live Chat for ages to speak to someone, not enough advisors. Can't get through on the phone and no email facility. Customer Service is rubbish.

Resolved! Increase in tariff part way through contract

I have just been informed that my tariff is increasing part way through my contract. I am currently on a pay monthly contract. Can I change to a sim only deal with no penalties as a result of the tariff increase?

Resolved! Accessing my contract as i need to claim a new phone on insurance due to theft

Hi, two weeks ago my phone was stolen from me. Luckily i have insurance, but in order for them to send me a new phone they need to see proof of my contract. I have contacted o2 but they are taking so long to send it to me. Is there any way i can acce...

Resolved! Mid-contract tariff change

I have a 24 month contract which gives 300 minutes, unlimited texts and 250 data. My upgrade date is 28 April 2015. I'd like more data and wonder if I can switch tariff without penalty before that upgrade date please?

Resolved! Mysterious regular payment

I’m not very good with keeping on top of my bank account activity but I have noticed that i’m paying 4 direct debits to O2 but I only have 3 contracts.Any obvious reason for this before I try to contact them direct?Thank you.

Resolved! Text

How much does it cost to text to Australia on a pay monthly contract

Mobile hotspot in iphone 6

I have been using my Samsung s6 and the s8 Asa mobile hotspot for years now that I switched my sim to my daughters old iPhone 6 after I get her the new 8 plus I keep getting redirected to o2 website for help but there's no help there. How can I activ...

Resolved! Mis sold tariff

On o2 chat early Feb 2018, around the 3rd, I was offered a sim only tariff of 10gb data unlimited text unlimited calls for £17 a month, I thought this was a great deal so agreed to it. Now my tariff charge reads £30 per month!

Resolved! Underground wifi

How to connect to underground wifi

Resolved! outstanding debt

Hello, I have had a debt of £65 outstanding on my contract and my bill states £227 due as thats how much i would have to pay to buy out my contract which is understandable, i am awaiting till friday to pay my debt off as that is payday but the debt h...

O2

Forum Posts