Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 450657 Views
  • 2 replies
  • 2 kudos

Resolved! Sharing data with family

Hi can anyone tell me if I can share my monthly data allowance with a family member. My daughter constantly runs out of data and I never use anywhere near my monthly allowance. Fyi i have upgraded her monthly allowance but its still not enough, just ...

Kellyj by Level 1: Joiner
  • 1662 Views
  • 2 replies
  • 0 kudos

Resolved! Warning message from O2

Hi, why I got this message if I have FREE data in Europe(Spain)!!???

Screenshot_20180904-101327_My O2.jpg Screenshot_20180904-101252_Messages.jpg
BigDaddyUK by Level 5: Ponderer
  • 4667 Views
  • 17 replies
  • 0 kudos

Resolved! Charges

So I went to the USA for two weeks I kept my phone on airplane mode for the entire time except for when I landed for around 2 min I took the airplane mode off to send and email to my mum now iv got 34 pound charge why is this and I find it crazy to c...

Dan123 by Level 1: Joiner
  • 2605 Views
  • 5 replies
  • 0 kudos

Resolved! How to stop voicemail on my android mobile

Hello ~ is there a way to stop voicemail answering incoming calls? I do not want messages left.Also how do I get rid of the messages that have arrived. Would very much appreciate the info if possible ~ Thanks TallTrees

TallTrees by Level 53: Renowned
  • 1744 Views
  • 3 replies
  • 0 kudos

Resolved! Change Name on my bill

Hi,I'd like to have my name and adress on my bill.

dragoos by Level 1: Joiner
  • 991 Views
  • 2 replies
  • 0 kudos

Resolved! How do I find out the T&C of my contract?

Hi all, I'm moving out of the UK in the next couple of months and not sure whether my tarrif will continue to work. I thought I would check my contract and read the T&Cs but not sure where to start in looking for it. Is the contract obtainable on My ...

Charl by Level 1: Joiner
  • 2451 Views
  • 6 replies
  • 0 kudos

Resolved! Unlatching request

I made an unlocking request on Thursday and I was emailed on Saturday to say that I did not provide an IMEI number for my iPhone 7 unlocking request. Unlatching Request - Kana Case ID: 1028287521 (KMM1690763124I15977L0KM)I did, twice, once online and...

Gallen91 by Level 1: Joiner
  • 1451 Views
  • 3 replies
  • 0 kudos

Resolved! Deposit

Hi I paid a very large deposit for my first contract with o2. Is there any way I can receive the money back earlier than the 3 month mark?

Hi by Level 1: Joiner
  • 1388 Views
  • 3 replies
  • 0 kudos

Resolved! Sim only to handset

Hi I have a sim only plan it says on my 02 I can upgrade after 3 months to a handset but every time I speak to someone on live chat they keep telling me it’s 6 can anyone help me out with this please

Lauraabdn by Level 1: Joiner
  • 3346 Views
  • 10 replies
  • 0 kudos

Resolved! Recycle Offer

Just received my annual upgrade, Note 9, and this clearly stated an extra £250 trade-in for my old phone when using recycle, which I do every year. However this year, no leaflet, hence no voucher code! Using customer service is becoming a joke; wait-...

dazmon by Level 2: Apprentice
  • 2164 Views
  • 3 replies
  • 0 kudos