Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Friends and Family discount

I upgraded my phone last week and was billed on the 13th for my new contract as normal with payment due 28th. My friend then got the 50% Friends and Family discount put on my account on the 16th.Will the discount apply retrospectively to the bill on ...

Resolved! Help

How do you put a block on your phone like a cap so you don’t go over your monthly tariff

02 have lost my phone!!

My LG G4 was having a problem with holding it's charge, as it was still in warranty only being owned for less than a year I took it into store. I was told they'd send it off the next day as it was a sunday, which was fine. The woman told me that it'd...

Resolved! how do i change my security question

how do i change my security question

Resolved! Phone Records for Visa Application

Afternoon, For my australian Visa my partner and I have been requested to provide record showing calls to each other as additional evidence of our relationship. How do I go about finding/sourcing this?Thanks

Broken s8 and bad customer service!

Hi my phone is 31 days old and it will not fast charge or even charge on a slow one, 10 hours gets me to 81%. I have returned it to my local Warrington branch to be told samsungs take a long time to charge!!! And i am 1 day over the 30 day returns po...

Should an Australian sim work in my phone?

Hi all,I'm heading to Australia for a few weeks holiday and obviously use WhatsApp, Maps and such to organise things and get around. However, given that O2 want to charge an eye-watering sum to use my contract sim, I was thinking about taking the sim...

Deposit paid

HiI placed an order last night and had to pay a deposit. I've had several emails with the terms & condition etc and wondered how long does it take to process please? I've logged on to My o2 and only my contact details in on there, nothing else. If th...

Resolved! Annoying texts

Why have I received a text, purportedly from O2 , requiring me to contact them ASAP regarding my account, providing an 03 number to contact. Surely an e-mail would be preferable as O2 have my personal details.

Resolved! Call log

How can I retrieve my call log for a previous month please?

O2

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