Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change payment date

Hey peeps how do I change the date that payment is taken for my bill?

Resolved! Wifi Calling from Abroad - Does it really Works!!!

Hi, I am using my phone out of EuroZone using Wifi calling, but I still keep getting charge. I use iPhone 6 plus and in my settings, Mobile Data is off, Data Roaming is off and I am connected via wifi. When I use my phone to ring home or when I recei...

Resolved! Cancell my contract

Please cancell my device because my contract is finish

Resolved! nuisance caller

hi peeps, for the last few weeks iv had a nuisance robot voice leave me voicemail, it says "hello, .................. has tried to call you today, but dont worry we will call you back" i cant make out the name of the company as its hard to hear with ...

Phone not in stock but refund will take up to 14 days!

Upgraded my iphone 7 yesterday and online saying it in stock (the only reason I went with black!!). Get text this morning to say its out of stock and will take longer to arrive. So I ask for refund so I can go to Carephone Warehouse to upgrade today ...

Resolved! Paying off device / Carry on contract?

Hi there, If i pay off my handset, do I still need to pay the airtime, or can I cancel it? I'm on O2 refresh, pay monthly. Thanks,Anna

Resolved! PAC number to leave 02

Hi this is the third time im asking for a PAC the previous two times I was given one through online chat but they didnt work even though I was well withing the expiry date of the PAC. Coud i receive another one that works please?

Resolved! paying off device bill

if i pay off my device bill can i cancel my tariff and pay just for sim only

Resolved! Need PAC code been waiting over 3 hours on chat and no success

Need to get my Pac code from 02 to transfer number to another sim but unfortunately I'm not getting anywhere with the 02 live chat. Anyone able to help

Resolved! Using my phone in Europe

Can I use my O2 tariff in Europe to ring mobiles and landlines and also mobile is registered in other countries e.g. Ireland

O2

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