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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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Resolved! Request Paper monthly statement is needed!!

Dear O2, Hi, I would like to request the paper statement for every month. It was because, this statement is for Home Office to proof my home address for the Visa in coming years of 2016 & 2017, therefore, please starting now mail to me the original m...

Anonymous by • Not applicable
  • 1103 Views
  • 2 replies
  • 0 kudos

Resolved! Phone not delivered and now a problem with uk mail

Hi folks, just wondered if anyone had any suggestions on this. I ordered a new phone from o2 and set up the contract etc. I had the email confirmations saying that it had been despatched and would be delivered today. I got my son to stay at my house ...

Anonymous by • Not applicable
  • 1180 Views
  • 3 replies
  • 0 kudos

Resolved! Pre-ordered Oneplus 3T. Delivery today and it hasn't been dispatched.

I have preordered the Samsung Oneplus 3T on Saturday together with a 24 month contract. Launch day is today and so is their promised delivery date however I have not heard anything about it. Yesterday I contacted then through Web chat and was told th...

Anonymous by • Not applicable
  • 1948 Views
  • 10 replies
  • 0 kudos

Resolved! Change Direct Debit details

I need to change the banks that my payments come out from. I have two phones on the plan. All I can find is change card details. Is this where I change the details and do I have to do it seperately for both cards?

Anonymous by • Not applicable
  • 1689 Views
  • 5 replies
  • 0 kudos

Resolved! sim card return

I would like to cancel my order .Do I need to sent the sim card back 

Anonymous by • Not applicable
  • 1707 Views
  • 1 replies
  • 0 kudos

Resolved! 89292 premium serice charges from where I have no idea

I have just noticed I have £93 in charges from the number 89292 and I have no idea how or why.. Is this some kind of scam? And of course while trying to get some help on the matter, there seems to be no way to actually speak to somebody in customer s...

Anonymous by • Not applicable
  • 946 Views
  • 2 replies
  • 0 kudos
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