Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Missing some texts and calls

Hello, i have a samsung S7 edge with unlimited calls and texts. Randomly i do not receive text messages and calls. My girlfriend can be texting me throughout the day and i'll only receive half of the texts, its also the same with sent texts, it doen'...

Resolved! Unlocking

I have just purchased a s6 edge off someone i see once in a blue moon. The phone is locked to EE as it was his old contract phone but i want to use it with my 02. How do i get it unlocked ?

Resolved! Voicemail

I’m having trouble activating my voicemail. I moved to o2 months ago and transferred my old phone number and when I dial 1750 it said they do no have my number and unable to activate voicemail. I’ve tried the o2 guru many times with no luck. They man...

O2 Upgrade on Us - Insurance replaced phone?

Hi guys, I'm wanting to utilise the upgrade on us as part of my pay monthly contract. When I go to select it online, it shows my old phone details. My iPhone 7 was stolen and O2 Insurance offered me an iPhone 7 Plus as a replacement. I did ask if thi...

Repeatedly losing signal after billing dispute

Last week I received a message saying I hadn't paid my bill and that my calls would be diverted, I spoke to customer services to dispute this as I had paid my bill, 5 days before the due date. It would take a couple of days to get this sorted and in ...

Resolved! How long does it take 02 to charge my number

How long does it take for 02 to charge my number I put in a request yesterday

Resolved! Extending the amount of rings before

Hello, I am using the OnePlus 5T and am trying to extend the amount of times the phone rings before it goes to voice mail. I tried the code: **61*901*11*30# then simply press 'call'.But keep on getting MMI code started Then the following error messag...

Resolved! Moving phone number to 02

I am having real trouble moving my old phone number across to 02. So far I have gone through the process four times. Am I just thick?

Resolved! Sending Texts To Someone Abroad

Someone I know is going away to Gran Canaria and I was wondering if it would cost me to text them while they are over there? Thanks.

Resolved! How long does it take to fix a mast

Hi.Im trying to find out how long it takes to fix a mast. I have very slow, almosy unuseable mobile internet speed in the Leytonstone area. This is where i work and use my mobile data. For the past month now the status checker has informed me that th...

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