Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Insurance

How I can cancel the insurance

Broken Sony Xa1q

Hi I purchased this phone in January on an 18 month contract its said to have gorilla glass so should be very sturdy. I fell over with it in my pocket later on removed it and found lines and spots on the screen display. Is there anything the guys at ...

Resolved! clearing a call bar

i am abroad and have long important calls to make. after the last one, last night , i find my phone has a call bar put on it. i am on a 13 hour time zone difference and there is no contact or live chat. i ahve accelerated payment of last bill . anyth...

Resolved! Price increase

At what point do we say enough is enough. Another price increase. It's disgraceful. Do the other mobile providers do this?

Resolved! Where does 02 get the RPI price increase from?

The O2 terms and conditions say that they can increase tariffs by the RPI announced each February. The RPI announced by the ONS on 13th Feb 2018 was 2.7%, so why is the tariff increase set at 4%? This is far above the official RPI.

Resolved! Am I being targeted?

I noticed a missed call today and returned it as I mistook it for a call I was waiting for. While It was ringing I looked again at the number and thought it might be a call centre so hung up.Since then there have been 11 calls - this evening, similar...

Resolved! Increased airtime bill... any chance of increasing data to something reasonable?

Just had a text to say my air-time bill is increasing... I guess the mobile companioes have got to recoup the losses incurred by the outlawing of the Roaming charges that were ripping us off on for years. Wondering if there's any chance of a decent d...

Resolved! Bought new 12 month contract and monthly amount different to tarrif appeared on my account

Hi, This is probably a common question so sorry but I couldnt find an answer. I am a long time O2 customer (since 2007) and I just renewed my sim only contract as the RPI means it makes sense to get a new contract rather than stay pon what I was on. ...

Resolved! Cancelled contract but still being charged

I spoke on web chat O2 in early January and explicitly said that I wanted to cancel my o2 contract because I was going away for three months. I was told that this could be done without any charges as I had completed my contract. I assumed that this h...

Resolved! health

I am terminally ill with MND how can i cancel my contract, ends APRIL 2019 ?cheersdenver

O2

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