Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Lost phone. No insurance

Hello,i took a pay monthly contact with o2.i have no insurance.my phone was stolen tonight.what do I do? Any advice from Anyone:)

Resolved! New phone return

I upgraded my phone last week as old one is broken. I received new phone on Friday and it's not work correctly now you's tell be uve to wait probably 2 weeks till it's fixed how is this it's your fault

Resolved! Scam SMS

Hi , i have just recived a SMS message to my sons phone says from Finance saying account expires todayValue of £847.93 claim funds at www acmvip xxxxxxxxnot posted complete link , Obviously a scam , Is it a new one ? is is it a old one doing the roun...

Resolved! Mobile data abroad - unable to use it

I have been in Australia now for 6 days and have not been able to use mobile data. On arrival I received a text from O2 stating that I could use mobile data at a cost of £4.99 per day if I phoned, text or used data.Everyhting is switched to the corre...

Why can’t I send photos by text

I can’t send a photo by text from my iPhone 7+ Is there a reason for this?

Resolved! unwanted calls from abroad

Has anyone else got this problem? Since the beginning of March i have been getting loads of calls from weird numbers. The phone only rings about twice and then goes off. i did try and ring back one of the numbers and it was obviously a number from an...

Resolved! Exchange

HiI can exchange my phone once within 14 days. I upgraded online and collected instore the same day. Can i just take the phone back to that store and swap for the samsung s9 plus. Im not sure because i upgraded online and only collected instore thank...

Resolved! Russia

Has anyone travelled to Russia with O2? Looking at the website it seems ridiculously expensive, you can go to some very obscure places and receive better rates than what you can in what is a European Country. £120 for 200mb over the course of a month...

Resolved! Iphone SE Unlock-why a non o2 sim required

Chose to unlock my SE this afternoon amazed I got an e-mail an hour or 2 later advising my phone is unlocked as soon as I insert a non o2 sim and see confirmation on screen.Slightly confused as I don't have any non o2 simsSE is going to a 3rd party r...

Resolved! 02 PAC Request issue

I was a SIM only business customer for around 6 years and two weeks ago I decided to go ahead and close my business down for personal reasons. It was time to review my mobile SIM package and consider shopping around. I phoned 02 to ask for my PAC Cod...

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