Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Lost sim abroad

I lost my sim whilst abroad in Africa - had to use a local sim card. Can O2 post a new sim to my home address?

O2 service Please help me to unblock my phone.

I went abroad and my phone has been blocked. May I ask you to provide with the explenation about reason of switchin it off. I paid all my bills now I am ready to pay more if I have any upaid bills. But I cant do it phizically because I cant get sms t...

Resolved! Refresh Insurance

HI im wondering if someone can give some advice - when i went into O2 to discuss the refresh option, they said it included 1 free screen replacement as standard.Ive smashed my screen and just called customer service - they said as i picked the cinema...

Resolved! Going abroad.

Heading to turkey in September can i use my allowance there or is it roaming?

Resolved! Extra Charge ifitness

Hi everyone!! There something wrong. I got extra charge £3.00 every week from fitness app and I have never done any download. How can I sort it out?

Resolved! Marketing texts & customer support

Have tried everything to stop advertising texts. Now I've been told. via facebook, to email socialqueries. When I put in the address they've given me, it turns to red and if I try to send it I receive the message to enter a recipient. Apparently I am...

Resolved! Charges

I have extra charges £2.08 but it only shows up from 80250 can’t work out what this is as I have unlimited texts and calls.

Resolved! Phone insurance

Hi,sadly i dropped my beloved phone,screen has broken & cracked the phone too,anyone know how to contact the o2 insurance service & hiw much excess i have to pay...its an iphone 6s plus thank you

Resolved! 1st direct debit

hi all i am a new o2 customer and loveing the service just wanted to know when my 1st direct debit will be taken from my account i all ready have my 1st bill a fewdays ago .and states it should be payd by the 26th thats it thanks for reading

GDRP & Cancelling my contract early

Hi, I have just recieved an email from O2, informing me about the General Data Protection Regulation (GDPR) - and how this will affect me.The line I am most concerned with is "To keep you connected to our network and manage your account, we need to s...

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