Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Apple App Store

I have an O2 Refresh iPhone X contract and can't download or update apps from the Apple App Store. My mate who has just upgraded to an iPhone SE just two days ago is experiencing the same problem. I believe that the problem is with O2 as all the trou...

Upgrade gone wrong

Disappointed at the service. I upgraded on the app as it was showing a special deal of £0 to upgrade early but it was processed as an additional line and then I was told I needed to pay an extra month of old line rental and a fee of £56 for the luxur...

Resolved! No service where I live

I have no service where I live, it has been like this all week, with no sign of it getting fixed. I pay for 3 phones in my household none of us have any service. Surely I am entitled to compensation

Resolved! Phone usage in America

I don't believe the O2 Travel bolt on is appropiate for me in America. I tend to use very little whilst away. just the odd text or call. Which I don't think will equate to £4.99 per day.But is there a cap like the £50 Europe one?

Resolved! Mislaid WIFI Hotspot Device

I have lost my Wifi hotspot device and am not abke o use my mobie broadband. Am i abke to get a relacement device and sim and if only sim - can I use an old phone to use the data package? Maybe I should just upgrade this line?

Goodwill Gestures

Hello everyone Could someone tell me where i can find the goodwill gestures credited to my account by Customer Services ? Ive tried to look on recent charges but its not there Any help is truly apprecaited thank you

Resolved! Insurance Claim Question

Hi all,I made an insurance claim for a cracked screen after my friend managed to drop my phone. I phoned and claimed on Thursday (8th March) and my phone was collected the following day. I was told it would take 3-5 working days and the email I got j...

Resolved! Transfer Existing O2 number to new O2 contract

Hi I am currently with O2 via CPW and contract has now finished, an online company is doing a good deal for S9+ but mean taking a new O2 Contract and number, am I able to transfer my existing number on to this new contract and cancel the old contract...

Resolved! refresh

Hello everyone, I am new to the o2 community. Today I purchased a oneplus 5t in an o2 store on a 24 month refresh contract. The sales team were very helpful. Although it worked out very slightly more exspensive to purchase the phone in this deal, the...

Discounted Sim Only Deal

Afternoon All. I've recently moved to a sim only deal £19pm discounted to £13pm for 12 months. I've waited for my first full month's bill (to avoid pro-rata issues) but the discount quoted for the first full month is £5 rather than the £6 expected. O...

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