Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Request For Pack Code

I am writing to request my pack code. My o2 number is [Removed] I called o2 customer's service in line several times, unfortunately, all the options are requesting for me to top up my phone. I will be looking forward to getting my pack code as soon a...

Resolved! No replacement phone

Mobile covered insurance wise. Sent off 2 weeks ago, confirmation received that they had phone. Was promised a replacement and nothing. Endless emails sent and no reply. Anyone else had Problems?

Resolved! My signal is getting worse

My 02 signal is getting worse and if often out of signal at home. I never had this problem until about 12 months ago. I have an iphone 5 postcode LE16 9SH

Resolved! internet settings

Hi I totally understand internet settings on IOS are automatic. But lately i've noticed my data connection really slow and buffering issues. Are there any alternative settings i can manually use? I am sure i read something about an APN bypass? Thank ...

Resolved! Paid two airtime bills by mistake

I paid my tarrif and airtime bill early today and when I paid my airtime I mistakenly paid twice anyone know if I can be refunded

Resolved! Photo transfers

Hi I've got the galaxy 7edge I want to transfer my photos on to laptop iv tried with USB cable but it's not working any ideas anyone??

Exchange Handset

Just taken delivery of a Samsung Galaxy S9 plus and I am not liking it and want to move back to an Apple device. So, I thought I would have a read through the 02 change of mind policy, which states.... "If you're an O2 Refresh customer, you've the ri...

Resolved! Police discount help

I just joined 02, im in the MET and i was hoping if you could help me get my police discount please

Resolved! Airtime

Ive just paid my airtime bill in full will i get put back on even tho i have a outstanding device bill

Unable to view bill - yet again

I have two bills on 1 account. I can always open the bills (in a separate window) to view them for one of accounts with no issues.For the other account I am unable to view them, and this happens every time I need to view one which is approximately ev...

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