Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim card

Hi, I bought a new phone which require nano sim card and my currently sim is micro size. How I ca get the size I need with all the information transfered on the new sim card? I heard O2 is sending them via post and then through the website you can ac...

Resolved! Order

I upgraded this morning I’ve had a few emails of legal documents etc but no confirmation email. Would you say the credit check was passed and just awaiting dispatch as my o2 still says processing.Thanks

Resolved! Priority app

Hi. My o2 priority app has a1 in a red circle at the top right like I have a message waiting. I have searched the app and can not find anything so I’m not sure what it is for. Any help would be appreciated. Thanks

Resolved! Data allowance / warning message

Hi i have got monthly plan 10gb data allowance ( 5gb in contract and 5 extra data) but when im near 5 gb o2 send me a message that im almost finish my data. On my o2 app is different information ( still over 5gb left) can they change that alert messa...

Resolved! Accounts

I cannot access my account because O2 want to send me a code to verify who i am but i have no signal where i live to receive it

Have to turn data on and off to receive WhatsApp's sometimes

Morning, I use WhatsApp a lot (doesn't everyone?) and I upgraded my phone with O2 to a Samsung S8 last year. I have constant problems whereby I have 4G on my notification bar but both my WhatsApp Web on my PC at work states that I'm not connected, me...

Resolved! Paying more upfront

I am wanting to pay more upfront for an iPhone 8 plus so it reduces my monthly tariff, is this possible?

Resolved! I have also been charged for multiple text messages when only 1 was sent, this time to Eire

I have received yet another bill where I have been charged for multiple text messages when only one was sent, these show up as being literally in a period of consecutive seconds so obviously no one can write this fast , certainly not a technophobe li...

Resolved! Calls from Mali

Hi, has anyone else started recieving calls from abroad? has o2 been hacked? I googled the calls and a lot of comments on a 'who called me' website dated today say they are o2 customers and also recieving numerous calls from Mali. Seems very dubious ...

Resolved! O2 Store scam?

Hi All, I have a question I could do with some advice on. I recently upgraded at an o2 Store. I usually use o2 open to take 25% off my air time as my work place has regesterd to the sheme. However in store the agent told me if I trade in my old phone...

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