Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 4G spectrum purchase

Just read some fantastic news that O2 have bagged all 40mHz of the 2300mHz 4G spectrum. I have two questions: 1. When will this actually come into operation? 2. Which handsets are compatible with the new band and will be enabled to take full advantag...

Resolved! I need a VAT invoice for my O2 device plan

My monthly bill has been split into airtime and devide plan. Previously, when combined, a composite VAT component was shown levied on everything. Now, it is shown on the airtime bill but not on the device plan, which does not contain Telefonica's VAT...

Resolved! new phone same number

Trying to keep the same number as I switch from Three to O2 and having trouble as the O2 site says my number is already taken. How do I resolve this?

Resolved! Msg

How do I restrict my msg's so I don't go over the limit n then get charged for it

Resolved! Switching from ee to o2.

Hi, I'm currently on ee and my contract ends on 10th June.I've managed to find the phone I want on uswitch on a limited time deal with o2. (It's £10 cheaper then what ee can offer me)As I don't want this deal to run out I was wondering if I could ord...

Resolved! SIM card phone transfer

So I've just tried to update my account info as I have switched phone for my SIM card. During the live chat however, I was asked to confirm where I purchased my SIM from. I was certain I ordered it over the phone to which I was asked what the order n...

Resolved! Bill

I am struggling to pay my phone bill everyone month as my income has changed recently, I pay £76 a month and can’t afford it anymore. Is there any way of lowering the cost ?

Failed upgrade debacle

Good morning, I tried to upgrade online, but the website crashed. O2 have taken £144.00 to pay off my old device and £9.99 upfront costs, but the upgrade didn't complete leaving me out of pocket and without a new phone. I've been told thay I can pay ...

Extra data charges

Hi, I just switched from an ancient Android to an iphone and have now been charged 85p a day for data. As far as I know, I've only used wi-fi. Don't know the name of my tarriff (roughly £17.90) , but I didn't have any previous data allowance. Does an...

Resolved! Surely This Is Fraud

OK, hello everyone. So on the 9/4 I placed a pre-order for a p20 pro, including a £75 deposit. The date given on the order was a guaranteed click and collect date of 23rd of April from my local store. We are now on the 25th of April and as of yet, I ...

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