Solved: Voicemail

Steve34 · ‎22-05-2018

Why whenever I switch to sim only does my visual voicemail disappear? I asked the question before I took the contract but your man said he’d never heard of it before.

MI5 · ‎22-05-2018

@Steve34

Probably because the don't add the correct iData bolt on to your account when they transfer your contract.
iData is required for VVM to work.

Call 202 or try live chat and ask them to add iData to your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-05-2018

@Steve34

Probably because the don't add the correct iData bolt on to your account when they transfer your contract.
iData is required for VVM to work.

Call 202 or try live chat and ask them to add iData to your account http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎23-05-2018

Welcome to the Community @Steve34 Let us know if the advice from @MI5 above helped you sort this out or if you need further help!

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