This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Contacting Customer Service when Calls Are Being Diverted

Go to solution
Nomad_Marc
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎22-05-2018 13:56

on ‎22-05-2018 13:56

Hi,

 

My calls are currently being diverted because I need to pay my latest bill, but I now have no way of calling to make that payment. The online chat service also seems to be down and I cannot find a CS email address on the 02 website. Finally, I have no landline to call on either. Any suggestions of how I contact 02??

 

When I was with EE you could still call their customer service team in this situation, which seemed sensible...

 

Please help 🙂

 

Marc

Message 1 of 5
1,629 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 151920 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

on ‎22-05-2018 14:08

on ‎22-05-2018 14:08

All contact details are here @Nomad_Marc

http://www.o2.co.uk/contactus

Unfortunately there's no email address for this.

Can you not borrow another phone from someone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 5
1,620 Views
0 Kudos
4 REPLIES 4

Go to solution
MI5
Level 94: Supreme
  • 151920 Posts
  • 650 Topics
  • 28861 Solutions
Registered:

on ‎22-05-2018 14:08

on ‎22-05-2018 14:08

All contact details are here @Nomad_Marc

http://www.o2.co.uk/contactus

Unfortunately there's no email address for this.

Can you not borrow another phone from someone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
1,621 Views
0 Kudos

Go to solution
Bambino
Level 86: Prestigious
In response to MI5
  • 24424 Posts
  • 1062 Topics
  • 3821 Solutions
Registered:

‎22-05-2018 14:09 - edited ‎22-05-2018 14:23

‎22-05-2018 14:09 - edited ‎22-05-2018 14:23

  • @Nomad_Marc You can call customer service from any phone on 0800 032 1402.
  • Edit: Alternatively, if you have an O2 store nearby, you can call in and ask them to phone customer service for you.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 5
1,617 Views

Go to solution
Anonymous
Not applicable
In response to Bambino

on ‎22-05-2018 16:25

on ‎22-05-2018 16:25

0800 and 0808 numbers are now free from domestic landlines and mobiles.

Message 4 of 5
1,567 Views
0 Kudos

Go to solution
EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

on ‎23-05-2018 08:52

on ‎23-05-2018 08:52

Good morning @Nomad_Marc, and welcome to the forum smiling Have you managed to successfully contact Customer Service now, with the advice from other members above?

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
1,537 Views
0 Kudos
Top