Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 02 Refresh Device pay off

Hello all Just have a quick question, why when i go onto the O2 app and go through to pay off device does it then ask me to pick a new contract? I have confirmed with O2 the settle amount for the device which is whats stated on the app, but it then s...

Resolved! sending txt to NZ

Hi, I'm visiting the UK from NZ, bought a big bundle (P&G) from 02. my existing data is all there but txt to NZ fail to send and yep I have the correct international code, any ideas? many thanks

Resolved! Lost mobile phone in Buenos Aires

Hello I lost my personal uk iPhone 7 mobile in Buenos Aires yesterday. I’m now in Iguazu Falls with no mobile coverage to call on my work mobile so can not call to report the loss. can you please stop the account. Thank you Rebecca Spark [personal in...

Resolved! call limits

Hi , a question Can i cap my mobile so i dont go over my contract amount ?i have 4 phones on O2 all are fine except my son 13 he goes over his call limit .Now thing is O2 cap his Data limit so no extra charges , but why cant they cap his calling time...

Poor 4G speeds

Hi,I have just upgraded my device (got a new sim) and did a sim swap online which worked.Issue I have is I have the 4g symbol on my phone but the speed is slow below 4mb download and 5-6 upload when using a speeed test app.when i switched to o2 3g us...

Resolved! Diverting calls remotely

Hi I'm on a Pay Monthly tarriff and have left my phone at home. Can someone remind me how I can dial into my phone from a work landline to divert my calls to my work landline. I'm sure I've done this before and the guru doesn't seem to know. Any help...

Resolved! How do I get rid of 02 service? Or even contact customer support?

I'm very frustrated, and maybe this isn't the right place to ask this question. Hopefully, someone can point me in the right direction. I live in Califronia, but I came to the UK for a few weeks last month, and a local friend lent me a phone to use f...

Resolved! o2 refresh upgrade to sim-only tariff

Good morning, I am due for an upgrade with the o2 refresh deal. However, I am quite happy with my current phone so I figured to choose one of the sim card only deals. Now, I was wondering, if I could later on still upgrade to a new handset with the o...

Resolved! Unlock a O2 pay as you go phone

I have a contract phone and a pay as you go phone with O2. How do I unlock my pay as you go phone

£1,200 additional bill, Charges whilst abroad !

Hi There, I lost my phone in Spain at the weekend and someone has kindly made 53 phone calls in 2.5 hours raking up a whopping £1,200 additional phone charge for international calls. Now obviously this was not me and I have since reported this with O...

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