Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Why are o2 trying so hard to get rid of me as a customer?

HiI just can't believe how little o2 are willing to do to retain a customer they have had for years now.I don't even want to begin adding up how much money I've given this company over the numerous years I've been a 'loyal' customer.So my SIM only co...

O2 Insurance and O2 Reputation

Been with O2 for 18 years. Until last week, I had an iPhone X, when it was stolen by a person on a push bike in London. I followed the process and my claim with O2 Insurance (administered by Brightstar) was approved last Thursday. Since then, the onl...

Resolved! Data use in jamaica

What’s the cheapest way of only using data in Jamaica I’ve heard Wi-fi is slow I don’t need to send or receive calls what’s the best optioni only need to use internet to download music and video thanks

Sim Only Contract

Hi, I've just requested a copy of my contract and have been told that there isn't one and that 02 don't keep copies of contracts for sim only contracts. Is this genuinely the case? I find it odd that they don't keep a record as until a few weeks ago ...

Resolved! Roaming charges in flight mode

I am using the Wi-Fi connection in the hotel in cape Verdi with my phone in flight mode, however Facebook keeps warning me i will receive data charges how is that possible if I'm in flight mode?

Resolved! Cant call inside Spain 😠

I am roaming in Spain and no local or nationl numbers work!Option for roaming just tells me the number isnt allocatedVery irritated!

Resolved! OTAC number

OTAC is ****** :this come up on my phone what is it about

Resolved! Sheffield Broken Mast

HiJust moved into Handsworth sheffield to find I have no signal, after a little investigation I find that a mast not more than 1/4 of a mile from my new house is not working, does anyone know how long these problems take to fix or whether it is an on...

Resolved! Porting out of O2 - Out of Contract.What's the most cost effective schedule?

Being Tarrif charges are billed in arrears, taken 14 days later, and the Pac request triggers the obligatory 30 days notice period: what pac request/new contract (with another carrier) and actioning the port with the new carrier schedule(s) are the m...

Resolved! Pay for 1GB but getting unlimited data usage for free

Hio2 Chat can’t help me with this..!So I pay approx £17 for my son’s contract. 1GB data, unlimited texts and calls. My son, however, is getting unlimited data. His data usage monthly is between 8 and 38gb a month. It’s in black and white when I check...

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