Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

02 credit

I was given £45 credit by O2 for the problems I have suffered with the network this was supposed to be applied to my account two months ago I was told by O2 they had a glitch in the system that’s why was missed off last month’s bill and will be appli...

Resolved! Hidden charges

My wife had said recently she'd been running out of data and was having to top up more often, so I thought I would check her Bill and see just how much extra she was spending as we could always upgrade earlier to get more allowance.It was then I noti...

Resolved! Going abroad for a year

Hi, I pay for my sons monthly plan, but he's going abroad to Sweden for a year. I know Sweden is in the zone where you won't incur charges if you're roaming on holiday. I was just wondering how long he'd be able to use his phone abroad, is there a ti...

Resolved! CHANGING TO sim ONLY AFTER CONTRACT ENDS

Hi there,My 02 contract ended 26 may and I have just changed to a SIM only contract with effect from 31 May on the same mobile and same mobile number. Will there be a new Direct Debit set up on my bank account on a new reference number and do I cance...

Resolved! split service

I have been experience split service after moving from EE to 02 and the service has been ridiculous! This has been an ongoing issue since last thursday ( I asked for my number to be transferred on Tuesday last week). Have my phone calls go to by old ...

SIM swap not happening for a week

My pay monthly contract came to an end two weeks ago. I chose to switch to pay as you go, so O2 sent me a new sim via Royal Mail and deactivated my number on the same day. But the sim was lost by Royal Mail. So I went to a O2 store, bought a payg sim...

Resolved! Safari

A few websites i go on don’t allow me access and says i have parental lock on but when i call the number or enter my card details for age verification neither of them work what can i do besides visiting a O2 store?

Resolved! Erroneous bill not updated on website

Hi everyone,O2 staff agreed to reduce an erroneous bill I had received, and I received confirmation yesterday that credit would be added to my account which would be visible from today. However it is still not visible? Is it worth giving them another...

Resolved! Dropped iPhone 6S and cracked screen - I have O2 insurance but have never claimed

I dropped my iphone 6S and have cracked the screen. I hold O2 insurance but have never claimed, aside from filling ou the form, how long would a repair take, how do I proceed as I really cannot afford to be without my phone.

Resolved! Pay for it charges

Keep getting texts from pay for it saying been charged but can’t see it on my bill. Is it a scam and if so how do I get rid of it. It looks like you landed on a popular topic that many are viewing! Why not register to our community to be able to ask ...

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