Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Ifitness

Hi, I have been charged thrice on my bill for an app known as ifitness. Which I can assure you I haven't purchased. Can you please look into it. Thanks

Resolved! random £305.72 o2 bill they are attributing to data usage?

Hi, I have woken up to see o2 has billed me for £305.72. When i contacted o2 via live chat, they explained the it was data usage. My bill is usually £22.80 a month. I said that they always cap my data so how could i have went over. They went on to ex...

Downgrading Tariff

Why can't we downgrade our tariff? Surely this is unfair to lock your customers in? It's unethical!! If this is the case I'm leaving O2

Resolved! Transfer of account

I've got an existing contract in my name, which is paid for by myself, but it's my daughter who uses the phone. She'd like to take over the account as the contract is up for a refresh soon, and pay the bills herself. Can anyone explain the way to go ...

Resolved! Number Port from Talktalk NOT....

Having been with Talktalk for years, an now moving to o2 as recommended by Talktalk team. I am having great difficulty getting my old number transferred. Have requested and received PAC from Talktalk. Have new contract with o2. Have working o2 sim in...

Resolved! Largest 4G data only package

All, I am trying to find details of O2's 4G data only contracts as I am looking to see if they have an offering in line with the 4GEE home 4G broadband (200GB for £60 - sounds great but I dont have a reliable signal for EE, even with an LTE ariel). I...

Resolved! Phone number

Can I get a free new number from o2 to stop all the unwanted sales calls ECT

Resolved! do o2 cap usage charges on pay monthly

travelling to canada will my data and minutes be capped once i exceed my plan limit

Resolved! Carrying my number across

Hi there, I recently started a contract with O2 for an iPhone 8 and have been trying to carry my old number from my giffgaff sim over, I have filled in a form about carrying over my number and even had help from a guru, yet it’s been nearly a week an...

Resolved! Calls to Germany

Why have I been charged with calls to germany when it shows that these are within the Eurozone covered by mymonthly bundle, or are they ??

O2

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