Solved: Unlock sim with PUK code

Chloe · ‎14-09-2018

i have the PUK code to unlock my sim but where am i supposed to enter the code? do i wait for a text? do i do something on my phone or need to call someone?

MI5 · ‎14-09-2018

You need to put an EE, Vodafone or Three sim in your phone and it will ask you to enter the unlock code.
Make sure you have the correct code though and stop if it fails the first time.
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-09-2018

You need to put an EE, Vodafone or Three sim in your phone and it will ask you to enter the unlock code.
Make sure you have the correct code though and stop if it fails the first time.
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎14-09-2018

Ps I am assuming it’s to unlock because if it really was a PUK the message would be permanently displayed on screen until the code was entered?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎17-09-2018

Welcome to the forum, @Chloe Did @MI5's explanation help you get your phone unlocked or are you still having trouble with your PUK code?

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