Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 1
Registered: ‎14-09-2018
Accepted Solution

Unlock sim with PUK code

i have the PUK code to unlock my sim but where am i supposed to enter the code? do i wait for a text? do i do something on my phone or need to call someone? 

Posts: 86,618
Topics: 528
Solutions: 10,872
Registered: ‎04-04-2012

Re: Unlock sim with PUK code

You need to put an EE, Vodafone or Three sim in your phone and it will ask you to enter the unlock code.
Make sure you have the correct code though and stop if it fails the first time.
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Posts: 86,618
Topics: 528
Solutions: 10,872
Registered: ‎04-04-2012

Re: Unlock sim with PUK code

Ps I am assuming it’s to unlock because if it really was a PUK the message would be permanently displayed on screen until the code was entered?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Community Manager
Posts: 4,497
Registered: ‎18-04-2018

Re: Unlock sim with PUK code

Welcome to the forum, @Chloe Wave Did @MI5's explanation help you get your phone unlocked or are you still having trouble with your PUK code?

Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature