on 12-09-2018 09:38
I updated my sim only contract 3 weeks ago from a phone call and was told I was eligible for an upgrade any time. The cheapest offers are with Tesco but I’ve been told that even though the contract is still with O2, I can’t do this as I have to upgrade through the O2 shop, and my 2 week cooling period has just ended. The only address I’ve been given to complain to is a snail mail one, and been told there is no person I can physically talk to about this.
The bottom line is, is that I’m not very happy about this. Do I have any options or am I stuck with having to get an upgrade through o2 itself, even though the Tesco deals are still with O2? If that’s the case, then I won’t be bothered upgrading at all, and will look to moving away from O2 at the earliest opportunity.
Solved! Go to Solution.
on 12-09-2018 09:59
If you want to move to Tesco you will need to pay off you full 12 months.
Tesco only uses the o2 network and is not part of O2 unfortunately.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 17-09-2018 10:54
Welcome to the forum @BobC I hope you find the information above helpful, but please do let us know how you're getting on with this upgrade. Which device were you thinking of getting?
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