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Level 6: Acolyte
Posts: 71
Registered: ‎16-02-2018
Accepted Solution

Payments - Non Refresh and a Normal Contract

I have a Pay Montly phone contract that comes out of my Bank by Direct Debit every month.  I have recently ordered a Samsung Galaxy Tab A 10.1 2016 on Refresh.

 

My question is Does the Airtime and the Device Payments come out at the Same time or do I have to Pay them Each seperately.  I am not sure on how this works.

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Posts: 90,043
Topics: 745
Registered: ‎14-01-2013

Re: Payments - Non Refresh and a Normal Contract

[ Edited ]

Hi @FriendlyGamer31

Yes they both come out of the bank at the same time

See here https://www.o2.co.uk/help/account-and-billing/first-bill

A guide to Refresh here https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

Welcome to the forum by the way Welcome

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Payments - Non Refresh and a Normal Contract

Hi @FriendlyGamer31 Wave I hope @Cleoriff's reply above clarified the process for you, but please let us know if there's anything else the Community could help you with! 

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Level 6: Acolyte
Posts: 71
Registered: ‎16-02-2018

Re: Payments - Non Refresh and a Normal Contract

[ Edited ]

.  Although it would be a good idea if you could Pay Online for making extra payments towards the Device instead of having to call them.

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Posts: 104,515
Topics: 552
Solutions: 13,541
Registered: ‎04-04-2012

Re: Payments - Non Refresh and a Normal Contract

You can through the MyO2 app or O2Ask.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)