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Payments - Non Refresh and a Normal Contract

I have a Pay Montly phone contract that comes out of my Bank by Direct Debit every month.  I have recently ordered a Samsung Galaxy Tab A 10.1 2016 on Refresh.


My question is Does the Airtime and the Device Payments come out at the Same time or do I have to Pay them Each seperately.  I am not sure on how this works.

Posts: 99,223
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Registered: ‎14-01-2013

Re: Payments - Non Refresh and a Normal Contract

[ Edited ]

Hi @Anonymous

Yes they both come out of the bank at the same time

See here https://www.o2.co.uk/help/account-and-billing/first-bill

A guide to Refresh here https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

Welcome to the forum by the way Welcome

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Registered: ‎18-04-2018

Re: Payments - Non Refresh and a Normal Contract

Hi @Anonymous Wave I hope @Cleoriff's reply above clarified the process for you, but please let us know if there's anything else the Community could help you with! 

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Posts: 0

Re: Payments - Non Refresh and a Normal Contract

[ Edited ]

.  Although it would be a good idea if you could Pay Online for making extra payments towards the Device instead of having to call them.

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Registered: ‎04-04-2012

Re: Payments - Non Refresh and a Normal Contract

You can through the MyO2 app or O2Ask.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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